Veterinary Receptionist / Customer Service Representative

Malaherd Veterinary Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, and support our team in delivering quality care.

Responsibilities

• Manage appointments and daily patient flow
• Handle multi-line phones and in-person client interactions
• Process transactions and maintain financial records
• Provide clients with essential information about our services
• Deliver compassionate, professional service during both routine and emotionally sensitive situations
• Collaborate with the team to ensure a smooth, low-stress environment for clients and pets

Requirements

• 2+ years of experience in customer service or reception
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in managing a multi-phone line system while assisting in-person clients
• Exceptional verbal and written communication skills
• Strong organizational and time management abilities
• Experience scheduling appointments and coordinating calendars preferred
• Ability to accurately process payments
• Positive attitude and willingness to work in a team-focused environment
• Ability to remain calm, professional, and solution-oriented during busy periods

Benefits

• Medical, dental, and vision insurance
• Life insurance and disability coverage
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Part-time team members may be eligible for limited benefits

Pay

$14–$19 per hour

Schedule

Flexible full-time position with a 5/8 or 4/10 schedule. Availability needed Monday through Friday.

At Malaherd Veterinary Hospital, we're more than a veterinary practice—we're a team dedicated to providing compassionate, personalized care in a calm, low-stress environment. Named in honor of two beloved companions, our hospital was built on a passion for treating every pet like family. If you're a collaborative, compassionate professional who values exceptional patient care, client education, and continuous learning, we'd love to have you join our growing team.