Veterinary Receptionist/ Customer Service Representative

About the Role

Breckenridge Veterinary Clinic is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services.

Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule

This is a full-time position with a 5-8s schedule and availability needed Monday through Friday. No weekends.

Pay

Compensation: $15–16 per hour.

Benefits

• Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match beginning in 2027
• Paid time off in accordance with site policy and applicable law
• Personal pet discount

Part-time team members may be eligible for limited benefits in accordance with company policy and state law.

Requirements

• 3+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred

Skills

• Ability to manage a multi-phone line system while assisting in-person clients
• Experience working with veterinary practice management software, especially Cornerstone (preferred)
• Exceptional verbal and written communication skills
• Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
• Strong organizational and time management skills
• Experience scheduling appointments and coordinating calendars (preferred)
• Ability to accurately process payments and maintain financial records
• Positive attitude and willingness to collaborate with a team
• Ability to remain calm, professional, and solution-oriented during busy periods

About Us

Breckenridge Veterinary Clinic, located in Northville, MI, along with our sister clinic, Meadowbrook Veterinary Clinic, provides high-quality veterinary care to pets in the surrounding areas. Our four veterinarians allow our clinics to offer a wide range of services, including wellness exams, vaccinations, dental care, and advanced surgical procedures. Our team is committed to ensuring the health and comfort of pets while fostering strong relationships with their owners. We focus on compassionate, personalized care, and our veterinary hospitals are trusted members of the local community, dedicated to the well-being of pets throughout the region.

If you want to be part of a fun, passionate team that upholds high-quality medicine, apply today!