Veterinary Receptionist / Client Service Representative

About the role

As the face of the hospital, our Client Service Representatives (CSRs) greet visitors with warmth and compassion, fostering trust in the veterinary team and ensuring a welcoming atmosphere.

Responsibilities

• Schedule and manage the flow of appointments
• Provide empathetic customer service while multi-tasking between a multi-line phone system and in-person clients
• Process financial transactions
• Answer inquiries
• Provide essential information about the services we provide

Requirements

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in scheduling, check-ins/outs, and general office duties
• Maintain a clean, welcoming reception area
• Liaise between clients and the technical team

Qualifications

• Outgoing personality
• Excellent communication and education skills
• Detail-oriented
• Strong multitasking abilities
• Commitment to a team-focused environment

Skills

• First-class client communication and education
• Maintaining a clean, welcoming reception area
• Liaising between clients and the technical team

Benefits

• Full-time benefits and compensation
• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program
• 401k options
• Paid time off in accordance with site policy and applicable law
• Uniform allowance

Pay

Compensation: $16-18.50 per hour, for each hour worked

Schedule

This is a full-time position, with a 5/8 schedule and availability needed Monday-Saturday.