Veterinary Receptionist

About the role

At BluePearl Pet Hospital, our Veterinary Receptionists are imperative to the success of our hospital. In this position, you are the first BluePearl Associate that the client sees. You will ensure that each client receives the care and attention that they need. You will need to be able to function calmly and compassionately in situations that can be very emotional and difficult for our clients.

Responsibilities

• Greet and make friendly eye contact every time our hospital entry door opens to offer the individual warm and professional acknowledgement.
• Offer a friendly smile, strong eye contact and an approachable demeanor.
• Speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
• Assess immediately upon arrival each client’s rare need, as well as the pet’s general condition.
• Determine whether an emergency arrival is a “stat” versus “standard” emergency.
• Respond to non-patient calls or visitors and connect them to the appropriate team member.
• Confirm all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.
• Offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
• Serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.

Qualifications

• Excellent customer service professional.
• Guidance, comfort, and support offered to clients.
• Experience working in a collaborative environment.
• Ability to function calmly and compassionately in emotionally challenging situations.
• Strong communication skills, both verbal and written.
• Ability to multitask and prioritize tasks effectively.
• Basic computer skills including Microsoft Office.

Benefits

• Trupanion pet insurance and discounts for pet treatments, procedures, and food.
• Talent development programs and leadership workshops.
• Annual continuing education allowance and free continuing education sessions.
• Access to over 2,000 medical journals.
• A regional licensed social worker for guidance and support.
• A family-like culture in our hospitals.

Pay

Details about pay are not specified in the job posting.

Schedule

Details about schedule are not specified in the job posting.