Veterinary Receptionist

What to Expect

• 401(k) plan
• Professional development opportunities
• Employee pet discount

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Cook up with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Qualifications

• Minimum 2 years of experience as a veterinary receptionist is required
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

About Fox Creek Veterinary Hospital in Ballwin, MO

Our staff, as a team, is dedicated through continuing education and compassion to providing outpatients with the level of care we would demand for our own pets. These principles are our passion and by fulfilling them, we are living our dream of knowing that we make a difference by helping animals every day.

Pay

$18 - $21 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule

This is a part-time position. Our hospital operates 7 days a week, 8:00 AM – 8:00 PM. Candidates must have open availability, including evenings, weekends, and holidays. Reliability and a team-oriented attitude are a must.