Veterinary Practice Manager

Established in 1997 as Williamsburg, Brooklyn's first integrative veterinary clinic, Northside Veterinary Clinic was founded with the philosophy that all patients should be treated with respect, kindness, and understanding. We are a full-service, state-of-the-art animal hospital with an emphasis on wellness and preventative healthcare for companion animals of all ages. Our team of four skilled doctors, led by Dr. Daniel Leiman, Dr. Barbara Eisner, and Dr. Stacey Leiman, has 30+ years of experience providing personalized and compassionate veterinary care to the Brooklyn community.

About the role

As you join our mission of "Healing Those That Heal Us," expect to provide leadership and structure to our team of veterinarians, technicians, and support staff. With a firm understanding of the veterinary industry and prior experience overseeing hospital operations, you'll be responsible for leading with clarity, managing multiple priorities, and contributing directly to the ongoing excellence and improvement of the hospital and the patients we care for.

Responsibilities

• Oversee day-to-day operations in collaboration with Partner Doctors, Medical Director, and Operations Director, with a primary focus on operational excellence.
• Manage scheduling of staff, including veterinarians, technicians, and support personnel, to ensure adequate coverage and efficient workflow.
• Collaborate with veterinarians and technicians to ensure high standards of patient care and treatment.
• Monitor and improve patient flow and clinic efficiency to minimize wait times and enhance the client experience.
• Develop and implement client retention and outreach programs to enhance client engagement and loyalty.
• Develop and execute marketing and promotional strategies to attract new clients and promote hospital services.
• Build and maintain relationships with clients, community organizations, and referral partners.
• Represent the hospital at community events and participate in outreach activities to enhance the hospital’s reputation.
• Personnel management (e.g., hiring, training, development, performance management, and resolution of staff conflicts).
• Oversee inventory management, including ordering and stocking of medical supplies and equipment.
• Prepare financial reports and analyze performance metrics to identify areas of improvement.
• Develop and manage the hospital’s budget, including monitoring expenses and revenue to ensure financial stability.
• Oversee billing and payment processing, including managing insurance claims and handling client accounts.
• Guide and coach team members toward continuous improvement, maintaining a strong commitment to the client experience.
• Conduct performance evaluations and provide feedback to staff to promote professional development and improve performance.
• Ensure proper maintenance and cleanliness of the hospital’s facilities and equipment.
• Ensure exceptional client service and satisfaction by overseeing front desk operations, including appointment scheduling, check-in/check-out procedures, and client communication.
• Address and resolve client complaints and concerns with empathy and professionalism.
• Demonstrate initiative in balancing the needs of both the business and the staff.

Requirements

• Previous management experience in a veterinary setting is required.
• Growth mindset – a leader who takes initiative, welcomes feedback, and always seeks avenues for continuous improvement.
• Independent leader looking for opportunity to take ownership of work and lead by example.
• Team approach – puts the team/community first and thrives in a collaborative environment.
• Drives results – identifies opportunity areas, develops action plan, and executes.
• Effective time management, organization, multi-tasking, and attention to detail.
• Strong communication and conflict resolution skills with staff and clients.
• Passionate about great customer service.
• Comfortable with computers and software (e.g., Teams, Microsoft Office, Slack, etc.).
• Strong capabilities in balancing needs of business and staff, organization and prioritization, data management & interpretation, problem-solving, and computer systems (our practice management system).
• Ability to both formulate plans and drive results on your own and in conjunction with the leadership team.

Pay

$100,000 - $120,000 per year, determined by the candidate's skills, experience, and qualifications. Eligibility for up to 15% performance-based annual bonus. $5,000 retention bonus awarded upon completion of two years of service (paid on the second-year anniversary).

Schedule

Full-time, salaried position (approx. 40 hours per week). Typical schedule Monday through Friday, with occasional after-hours meetings and Saturdays. Flexibility and discretion in creating a schedule.

Benefits

• Medical, dental, and vision benefits.
• Paid time off.
• Employee pet discount.
• 401(k) with a generous company match.
• Professional development opportunities.