Veterinary Practice Manager

Key Responsibilities

• Oversee daily hospital operations to ensure efficient workflow and exceptional patient and client experiences
• Lead, coach, and support a team of veterinary professionals, fostering accountability and professional growth
• Partner with the Medical Director to support high-quality patient care and hospital initiatives
• Provide hands-on assistance throughout the hospital as needed
• Manage staff scheduling, inventory, purchasing, and operational efficiency
• Monitor financial performance, hospital metrics, and key performance indicators (KPIs)
• Recruit, onboard, train, and retain talented team members
• Promote a positive, team-focused culture built on communication, collaboration, and compassion

Qualifications

• 2+ years of leadership or management experience in veterinary medicine, healthcare, or a customer service-focused environment
• Veterinary practice experience strongly preferred; veterinary technician experience is a plus
• Excellent leadership, communication, and organizational skills
• Experience with veterinary practice management software and basic financial reporting
• Ability to prioritize multiple responsibilities while leading with professionalism, empathy, and accountability

About Us

At Chessie Lane Animal Hospital, we're dedicated to providing exceptional veterinary care while creating lasting relationships with the pets and families we serve throughout the Ottawa community. We believe great hospitals are built by great teams, and we're committed to empowering our leaders with the support, resources, and autonomy they need to succeed.

What We Offer

• Competitive salary and comprehensive benefits package (medical, dental, vision, 401(k), PTO, and more)
• Leadership development and career advancement opportunities
• Support from an experienced regional leadership and home office team
• A collaborative culture that values compassion, teamwork, and continuous improvement