Veterinary Practice Manager

About the role

The Veterinary Practice Manager is critical to the success of the hospital, ensuring a positive culture built on shared values and direct communication, creating operational efficiencies, and problem-solving to improve client service and employee engagement. Typically, the PM is the “Integrator” on the hospital’s accountability chart and participates in the Pathway Planning leadership meetings.

Responsibilities

• Hires and trains hospital staff
• Works with Pathway finance to prepare and manage budgets
• Maintains and analyzes key performance indicators
• Sets fees and implements safety and security procedures
• Communicates the practice’s values and mission to the team
• Motivates staff and helps build and maintain morale
• Upholds core values and standards
• Holds regular staff meetings, including mandatory training on standards of service and standards of care
• Promotes a cooperative working environment among staff members
• Understands the value of teamwork and is willing to perform as necessary to help the hospital function as a unit
• Promotes continuous quality improvement (CQI) to ensure the practice’s success and achieve the vision

Requirements

• Certified Veterinary Practice Manager designation or equivalent work experience preferred
• Three years or more of managing a veterinary practice
• Flexible availability is REQUIRED—nights/holidays/weekends, this is an emergency practice
• Sound personal judgment in decision-making
• Capable of leading, managing, and coaching staff at all levels
• Demonstrated competence in all aspects of staff management, including hiring and firing
• Demonstrated ability to show empathy toward clients and treat animals with respect and compassion
• Excellent interpersonal communication skills; A commitment to outstanding client service
• Demonstrated competence in budgeting and financial reporting, including reading and analyzing a P&L statement
• Solid math and Excel/spreadsheet skills
• Availability to occasionally work uncommon hours and overtime, and to be subject to recall for business emergencies

Benefits

• Competitive compensation: $70,000-80,000/bonus opportunity based on experience
• Paid time off including 8 weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions
• Top-quality medical, dental, and vision insurance plus health savings account and flexible spending account
• Pet perks include free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations
• Generously subsidized backup and ongoing care support for children, adults, and pets
• Mental health benefits including coaching and therapy sessions
• 401k program
• Continuing education and development support through our library of free CE courses and paid time off to complete
• Scholarship opportunities and student loan support program