Veterinary Practice Manager

Want to help pets live their best lives? We’re proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel empowered to be your whole self, and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what’s right for pets and people.

About the Role

The Hospital Operations Manager provides daily leadership to our veterinary hospital and partners with Hospital Veterinarian(s) to create a culture of high-quality patient care and exceptional customer service. This role drives revenue, manages costs, and ensures a smooth, profitable operation in collaboration with retail store partners. The Hospital Operations Manager represents the mission and values of the hospital and Petco, empowering the team to deliver an exceptional client and patient experience while coordinating overall hospital operations.

Responsibilities

• Lead hospital paraprofessionals to drive operational excellence, efficiency, high-standard patient care, and excellent client experience.
• Create productive, collaborative relationships with all veterinarians in the hospital to foster a positive culture and cohesive team environment.
• Serve as the point person for all day-to-day functions of the practice, including but not limited to:
  • Veterinarian and support partner scheduling
  • Equipment function and maintenance
  • Inventory control and ordering
  • Proper invoicing and patient scheduling
  • Team training and radiological safety program
  • Handling elevated client concerns
• Oversee hiring, training, reviewing, counseling, and separation of paraprofessional partners in partnership with the Area Operations Manager (AOM) and Human Resources Business Partner.
• Assume scheduling responsibilities for all paraprofessional partners, maintaining schedules at least two weeks in advance and adhering to Petco’s punctuality and attendance policy.
• Create and maintain the doctor’s schedule with support from the Area or Regional Medical Director as needed.
• Review P&L monthly reporting and partner with the Area Operations Manager to increase revenue growth and exceed financial targets.
• Escalate partner or client issues to the Area Operations Manager, Area Medical Director, and/or HRBP as required.
• Interface and collaborate with the Petco store team to drive a seamless, complete care customer experience.
• Schedule appointments, provide client education, relay test results, maintain and update hospital inventory, manage client/patient records, and handle accounts receivable.
• Keep the hospital environment neat and clean; maintain OSHA standards and perform regular cleaning based on necessity and a pre-determined maintenance schedule.
• Uphold and enforce all policies of Petco and Vetco Total Care.
• Resolve issues with patients, clients, or hospital partners as they occur or as soon as possible.
• Collaborate with the retail team to drive a positive cultural and cohesive team environment.
• Provide backup front desk support, including answering telephones, as needed.
• Perform additional duties and special projects as assigned.

Requirements

• 2-3 years of previous experience working in a veterinary practice. In lieu of veterinary experience, 2+ years of strong leadership experience is required.
• Excellent written and verbal communication skills.
• Ability to make decisions, delegate tasks, and drive results with hospital partners.
• Compassionate and professional demeanor during emotional and stressful situations.
• Basic computer skills, including proficiency in Microsoft Office suite.
• Team player willing to continue learning, offer creative ideas, and adapt to continual change.

Preferred Qualifications

• 3-5 years of previous experience working in a veterinary practice.
• Previous P&L management experience.
• Bachelor’s degree or equivalent experience.
• 3+ years in a management role, including customer service.
• Reporting and data analysis experience.
• Veterinary Assistant/Technician experience in positions of increased responsibility.
• Licensed Veterinary Technician or Certified Veterinary Assistant (not required).
• Change agility: Works productively and navigates ambiguity or uncertainty while assuming positive intent in a fast-paced, evolving environment.
• Desire to learn: Demonstrates flexibility and resilience in response to obstacles, seeks learning opportunities, and incorporates feedback.
• Drive for results: Initiates decisive, timely actions to address important issues, sets challenging goals, and takes personal responsibility for execution.

Work Environment

The majority of job duties are conducted in the veterinary hospital. The position requires bending, kneeling, lifting (up to 30 pounds, as necessary), and standing for long periods. A significant amount of time will be spent in direct contact with clients and their pets. Regular communication with clients, veterinary specialists, store partners, and service providers is required.

Pay

Salary Range: $21.25 - $33.75 hourly. Actual pay rates depend on factors such as position, location, level of experience, and applicable state or local minimum wage laws. If the regulatory minimum wage exceeds the indicated range, the regulatory minimum wage will apply.

Benefits

For a detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO, visit Petco Total Rewards.