Veterinary Practice Manager

About the role

Briarwood Animal Hospital is a well-established, progressive, fast-paced 3 doctor small animal practice located in Little Rock, Arkansas. We offer many services to provide the best comprehensive care to our patients including Preventative Care, Surgery, Urgent Care, High Speed Dentistry, Cold Laser Therapy, In-House Diagnostics, Digital full body and dental radiology, Ultrasonography, Medical and/or Vacation Boarding, Grooming and more. To learn more about us click here.

Responsibilities

• Ordering and inventory management
• Scheduling and resolving conflicts among office staff members
• Training of staff members
• Answering pet owners' questions regarding clinic policies, appointment availabilities, and treatment costs
• Making informal recommendations to the veterinary regional manager concerning such personnel matters as staffing needs, advancement, re-assignments, hours of work or other status changes affecting the receptionists
• Directing on-the-job training to develop employee skills, advising employees of performance requirements and their progress in meeting those requirements, discussing corrective measures to improve performance and preparing appraisals
• Recruiting, hiring, and onboard appropriate staff members that fit within the culture and the needs of the hospital
• Terminating staff members that do not follow the guidelines, policies, and protocols
• Marketing the hospital to prospective customers and the veterinary community by identifying and attending relevant local and regional events
• Resolving informal employee complaints, providing a general explanation of the nature and basis for hospital personnel policies and procedures; maintaining effective employee-management communication
• Working well with all team members and ensuring that your actions support the hospital, the doctors, and the practice philosophy
• Ensuring that pet owners' complaints are promptly addressed and resolved
• Preparing employee work schedules and managing the office staff
• Managing the inventory control system to assure adequate stocks of supplies are available
• Reviewing best prices for all products purchased
• Maintaining inventory control, including controlled drugs, by monitoring product quantities, qualities, and price points
• This includes equipment and dealing with returns
• Implementing hospital policies, including DEA/Controlled Substances and OSHA
• Ensuring payroll is completed and submitted accurately and in a timely manner
• Establishing good relationships with vendors to receive the best support that vendor has to offer the hospital
• Promptly notifying the appropriate veterinary staff of emergency cases
• Interviewing suitable office staff candidates and providing training to office employees as needed

Qualifications

• Experienced or Certified Veterinary Practice Manager with a minimum of 1-year management experience preferred or 3+ years veterinary experience preferred
• Knowledgeable in veterinary medicine terminology and how to run a veterinary hospital
• Calm, Team Player, Multi-Tasker and Strong Communicator
• Highly organized and possess computer skills
• Self-starter with the desire to continue to advance your knowledge and skillset
• Open availability with flexibility to change hours based on hospital’s needs

Skills

• Knowledge of hospital procedures for assembling patient records in their required order and sequence and for recording a variety of veterinary practitioners’ orders for patient activities, diet, tests, and treatments to maintain an accurate and permanent report of patient information
• Knowledge of spelling and meaning of commonly used veterinary terminology (e.g., terms of anatomy, physiology, diseases, tests, etc.) to accurately enter specific information into patient records
• Ability to show unbiased judgment when managing people and make fair and just recommendations regarding personnel issues and/or disciplinary action
• Strong client service skills
• Preparation of employee work schedules and managing the office staff
• Strong leadership, communication, and motivation skills

Benefits

We offer our staff:

• Salary starting at $52,000 depending on experience
• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
• Career Development Opportunities
• Referral Bonus Program for most positions!
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)
• Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.

*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.

For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit https://allianceanimal.com/additionaljobdescriptiondetails.