Veterinary Lead Client Care Assistant

About Us

We are a well-established, RCVS accredited, small animal hospital based in St Albans, offering out-of-hours care to the local areas of Hertfordshire and North London. Alongside all our primary care services, we also have a 24-hour continuous care hospital made up of highly certified specialists and general practice staff to ensure the highest form of veterinary care for pets and clients. Village Vet is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. We are committed to fostering a culture that is inclusive and diverse, empowering our over 6,000 Associates to speak up, step up, and deliver quality services.

About the Role

An opportunity has arisen to join our fantastic team at Village Vet, Garden Suburb as a Lead Client Care Assistant. This role is fast-paced, high-pressured but fun, with no two working days the same. You will be responsible for ensuring both our clients and patients receive a professional five-star service throughout their time with us. Our front-of-house teams are the face and voice of our business, making this role extremely valued within the hospital team.

Responsibilities

• Liaising with clients and the clinical team to ensure effective customer service
• Meeting and greeting clients with an effortless smile
• Booking appointments and diary management
• Managing telephone and email enquiries
• Taking payment for services and products
• Promoting our Pet Healthcare Plan
• Completing various administrative duties for the clinical team and the business
• Managing cash, stock, and client accounts
• Opening up and closing the primary care services
• Pet travel scheme paperwork / AHCs
• Post-op calls and pre-op texts
• Maintaining consult rooms
• Uploading/printing lab results
• Scanning paperwork
• Meds collections texts
• Inputting stock take (every 3 months)
• Some restraining to help vets when limited staff
• Covering shifts at our other practices in Hertfordshire as required

Requirements

• Experience in a Reception or Customer Service role (essential)
• Experience of the Veterinary industry (preferable)
• IT skills – confident in the use of Word, Excel, and Outlook as a minimum
• Excellent telephone and face-to-face communication skills
• The ability to stay focused under pressure and to multitask
• Flexibility to work on a rota basis

Schedule

42 hours per week. Flexible shift patterns that vary between 08:00am and 7:30pm, including weekend working (1 in 3 weekends, 9:30am–1:30pm).

Benefits

• 5 weeks holiday plus bank holidays and Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Employer contribution pension scheme
• Wellness program including:
  • Employee assistance program
  • Eyecare voucher scheme
  • Free annual Flu jab
  • Cycle to work scheme
• Recruitment referral reward scheme