Veterinary Client Services Lead

Client Service Lead - SAGE Campbell $31 - $35 per hour Full-time opportunity in Campbell, California Schedule: Full-time, 5/8's. Open availability preferred, with the ability to work nights, weekends, and holidays as needed. Lead the client service team at SAGE Campbell, a hospital offering Emergency, Critical Care, Urgent Care, Surgery, Oncology, Internal Medicine, Neurology and Physical Rehabilitation services. In this role, you'll manage a team of Client Service Coordinators and ensure every team member provides an exceptional client experience. Why Join SAGE Campbell At SAGE Campbell, part of Ethos Veterinary Health, you'll join a team committed to providing the highest standard of compassionate and collaborative veterinary care to every patient. Along with state-of-the-art diagnostic equipment and treatment options, the team prides itself on a positive culture in a training environment that drives inclusiveness and camaraderie. Being part of the Campbell team provides you with opportunities to expand your skillset and grow with us. In Your Day-to-day, You Will Manage a team of Client Service CoordinatorsEnsure all team members provide an exceptional client experienceComplete the monthly schedule and ensure adequate coverageManage department payroll and staffing costs, including review and approval of timecardsFill in as a Client Service Coordinator as neededEnsure the daily financial close is properly completedParticipate in the development of and refinements to best practices (SOPs) to ensure efficiency and complianceDeliver results in areas of staff development, training, client satisfaction, and safetyWork closely with veterinarians, technicians, and support teamsContribute to a positive, team-focused hospital culture What You Bring A minimum of 3 years of experience in a fast-paced, high-volume client service settingLeadership experience highly preferredA self-starter with a strong sense of ownership and a positive, professional attitude and demeanorAbility to lead by example and positively influence others by managing and participating in the mentorship and training of team membersProficiency in Microsoft Outlook, Word, Excel, PowerPoint, and communications systemsExcellent positive and productive communication skills, both verbally and in writingValid California driver's license, proper vehicle registration, and California's minimum automobile insurance coverageAbility to work shifts, days, nights, weekends, and holidaysA collaborative mindset and commitment to exceptional patient care Perks & Benefits Ethos Veterinary Health offers a comprehensive benefits program for all eligible employees, including: Medical, dental, and vision401k with employer matchPaid time off (including sick time) The team can provide more information about compensation and benefits for your specific location during the process. Location Highlight Campbell sits in the heart of the South Bay, minutes from San Jose and the rest of Silicon Valley. Its walkable downtown offers local restaurants, shops, and a weekly farmers' market, and the Los Gatos Creek Trail runs right through town. The Santa Cruz Mountains and the coast are both within easy reach for weekend getaways. About Ethos Veterinary Health Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together. Equal Opportunity Employer Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.