Veterinary Client Service Representative - Lead

About the role

The Veterinary Client Service Representative - Lead at Manchester Veterinary Clinic is a full-time position within Thrive Pet Healthcare. This role focuses on providing excellent customer service and fostering a welcoming environment for clients and pets.

Responsibilities

• Demonstrates leadership characteristics and develops supervisory and CSR staff skills.
• Oversees hiring, training, and evaluations of CSR staff.
• Ensures appropriate staffing coverage and keeps the practice manager informed of relevant issues.
• Facilitates the effective handling of client complaints and follows up appropriately.
• Communicates with clients via phone, email, and in person, and accurately enters and updates client/patient information.
• Schedules and confirms appointments, processes payments, and dispenses medications as needed.
• Participates in maintaining a clean and orderly hospital environment.
• Utilizes computer information systems to manage tasks efficiently.
• Handles other administrative duties as assigned.

Requirements

• High School Diploma or equivalent, with an AAS or higher preferred.
• At least 6 months of customer service experience.
• Veterinary hospital experience required.
• Ability to lift up to 50 pounds, squat, reach, stand, and walk throughout the day.