Veterinary Client Service Representative

Client Service Representative

Walkersville Veterinary Clinic, established in 1969, is a mixed animal clinic committed to providing quality care and a positive work environment.

Primary Responsibilities

• Greet clients and patients warmly, providing professional, empathetic, and attentive service.
• Complete patient check-in and check-out efficiently, serving as a liaison with hospital staff and communicating patient status.
• Maintain client communications via phone, email, and mail, including follow-ups and thank-you messages.
• Schedule, confirm, and forward book appointments, triaging patients based on urgency.
• Communicate clearly about hospital services, wellness care, vaccinations, diagnostics, surgical aftercare, and specialty packages.
• Handle sensitive situations with tact and professionalism.
• Maintain accurate patient records, request and attach prior records, and ensure charges are captured.
• Complete cash reconciliation, end-of-day financial tasks, and bank deposits, accurately processing payments and refunds.
• Fill veterinary prescriptions accurately and provide instructions to clients.
• Aid in over-the-counter product sales and maintain inventory.
• Support veterinarians, technicians, and Practice Manager with patient care and administrative tasks.
• Maintain a clean, organized, and safe hospital environment, following safety and hygiene protocols.
• Perform all other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Previous experience working with animals preferred; veterinary or animal care background strongly valued.
• Basic computer proficiency, including the ability to use computer systems, email, practice management software, Microsoft Office applications, and basic scheduling tools.
• Accurate data entry and record-keeping skills.
• Able to perform basic math for cash handling, billing, and appointment management.
• Manual dexterity required for typing, filing, and handling patients or supplies.
• Strong written and verbal communication skills; able to communicate clearly with clients, team members, and veterinarians.
• Demonstrated ability to provide professional, empathetic, and client-focused service while maintaining composure in high-stress or emotionally challenging situations.
• Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds.
• Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday.
• Professional, neat appearance consistent with hospital standards.

Hours

Must be able to work a flexible schedule and be available for scheduling during all hours the practice is open to support hospital operations.

Compensation and Benefits

• We offer a comprehensive benefits package that includes medical, dental, and vision coverage.
• Employees are eligible to participate in our 401(k) retirement plan.
• Other benefits include paid time off, paid holidays, and access to an employee assistance program.