Veterinary Client Service Representative
About the role
VCA RIVER is seeking talented Client Service Reps to join the team at their AAHA-accredited emergency and specialty animal hospital in Chattanooga, TN. The hospital offers a range of services including Internal Medicine, Surgery, Rehabilitation, Diagnostic Imaging, and 24/7 Emergency & Critical Care.
Responsibilities
- Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
- Scheduling and confirming appointments
- Placing outbound calls for follow-ups and client communications
- Presenting and explaining fees, including processing payments
- Recommending, selecting, and obtaining products and services, including prescriptions
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
- Hospital maintenance and ensuring that facility is neat and clean at all times—both inside and outside
- Managing medical records, charts, reports and correspondence
Requirements
Looking for Days? Nights? Weekends? Our emergency and critical care service is open 24/7. If interested, apply and let's talk scheduling!
Compensation
We offer a minimum pay rate of $15/hr along with a comprehensive benefits package for full-time employment.
Benefits
- Access to the people and resources of a large veterinary community
- Growth & leadership opportunities
- Career development programs and continuing education
- Tuition support and scholarships for Veterinary Technology and other programs
- Medical, dental & vision insurance
- Generous hospital discounts and product discounts
- Employer-paid life, long- and short-term disability insurance
- Paid vacation, sick time, holiday pay
- Paid parental leave
- 401(k)
- Free mental health resources and wellness subscriptions (Headspace)
- Opportunities to give back through strong Shelter partnerships and VCA Charities
Contact Information
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. For external applicants, apply now!