Veterinary Client Service Representative

About the role

Canyon Creek Animal Clinic is seeking a full-time Veterinary Client Service Representative to join our dedicated team. This position is part of Thrive Pet Healthcare, a leading provider of veterinary services.

Job Duties

• Communicating via phone, email, and in person with clients and actively listening to their concerns.
• Utilizing computer information systems to accurately enter client/patient information, update and maintain medical records.
• Processing client payments and invoices.
• Scheduling and confirming appointments with patients.
• Precisely dispensing pharmaceuticals as needed and calling in prescriptions to pharmacies.
• Other administrative duties as needed.

Job Requirements

• A High School Diploma or equivalent, with an AAS or higher preferred.
• At least 6 months of customer service experience.
• Veterinary hospital experience is preferred, but not required.
• Ability to lift up to 50 pounds, squatting, reaching, standing, and walking throughout the day.

Benefits

• Competitive pay.
• 401(k) with employer match.
• Mental health resources, including easy access to therapy through Lyra Health.
• Paid parental leave.
• Purr-ental leave for when you adopt a pet.
• Subsidized backup childcare and elder care.
• Expert advice, support, and network discounts for fertility and family planning.
• FREE CE courses.
• Pet perks and veterinary service discounts.
• Student loan support tools and assistance.

Who We Are

Thrive Pet Healthcare is united by our mission to create the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. We exist to nurture both pets and people through meaningful relationships and exceptional veterinary care.