Veterinary Assistant / Client Service Representative

North Hills Animal Hospital & Resort is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital.

About the role

In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services.

Ideal candidates are friendly, detail-oriented, highly organized, self-motivated, and thrive in a team-focused customer service environment where initiative and attention to detail are valued every single day.

Schedule

This is a part-time position (20–30 hours per week) with a flexible schedule and availability needed Monday–Sunday.

• Shifts vary and can range from 7:20 AM–6:00 PM, 12:00–6:00 PM, 7:20 AM–1:00 PM, and others depending on daily needs.
• Weekend availability is required for 1–2 short shifts per month (Saturday and Sunday, approximately 5:00–6:00 PM).
• No on-call requirements.

Pay

Compensation: $16.00 – $18.00 per hour, for each hour worked.

Benefits

Full-time Benefits Package (part-time team members may be eligible for limited benefits in accordance with company policy and state law):

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

Requirements

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred

Skills

• Ability to manage a multi-phone line system while assisting in-person clients
• Experience working with veterinary practice management software, especially Avimark, preferred
• Exceptional verbal and written communication skills
• Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
• Strong organizational and time management skills
• Experience scheduling appointments and coordinating calendars preferred
• Ability to accurately process payments and maintain financial records
• Positive attitude and willingness to collaborate with a team
• Ability to remain calm, professional and solution-oriented during busy periods

About North Hills Animal Hospital & Resort

Since 1945, North Hills Animal Hospital & Resort has proudly served the Raleigh community, providing exceptional medicine with genuine compassion and integrity. Our modern, beautifully designed facility offers a full range of services including wellness care, dentistry, soft tissue surgery, boarding, and grooming.

We’re a full-service hospital that’s growing, and we take pride in our team’s dedication to quality medicine, efficiency, and communication. With a long-standing reputation for excellence and a focus on work-life balance, we offer an environment where veterinary professionals can thrive and build lasting careers.