Veterans Patient Access Coordinator - 991322

About the role

Nova Southeastern University (NSU) was founded in 1964 and is a not-for-profit, independent university known for academic excellence and innovation. NSU offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans, and much more. NSU is committed to the health and welfare of its students, faculty, staff, and campus visitors, operating as a tobacco-free university.

Responsibilities

• Coordinates patient access operations, including registration, insurance verification, scheduling, and patient flow, while maintaining accurate demographic, insurance, and account information in electronic systems to ensure compliance and a positive patient experience.
• Schedules patient appointments and manages provider schedules to maintain efficient clinic flow and support operational and educational requirements.
• Verifies insurance eligibility, processes referrals and authorizations, and ensures required documentation is completed prior to patient visits.
• Collections patient payments, explains financial responsibilities, and supports patient account management including payment plans and account inquiries.
• Enters, reviews, and updates patient data within electronic medical records and billing systems to ensure accuracy of patient information and financial transactions.
• Maintains patient flow and patient queues to assist in coordinating timely care and efficient use of clinic resources.
• Responds to patient inquiries and resolves concerns while providing high-quality customer service in accordance with institutional standards and HIPAA regulations.
• Communicates effectively with faculty, students, residents, and administrative staff to coordinate patient scheduling and operational needs.
• Aids in insurance billing processes and ensures accurate documentation for third-party insurance and self-pay patients.
• Performs other duties as assigned to support clinic operations.

Requirements

• Required Knowledge, Skills & Abilities: Proficient knowledge of MS Office Suite (Outlook, Word and Excel); English Language; Customer and Personal Service; Active Listening; Speaking; Critical Thinking; Reading Comprehension; Judgment and Decision Making; Writing; Complex Problem Solving; Service Orientation; Communication; Problem Sensitivity; Deductive Reasoning; Inductive Reasoning; Collaboration; Ability to enter and verify information with accuracy; Ability to maintain confidential information.
• Physical Requirements And Working Environment: Near Vision; Speech Recognition; Speech Clarity; Near Vision; Travel; Daily and/or overnight travel; Prolonged periods of sitting and/or standing; Various types of equipment/supplies; Pens, pencils, and computer keyboards.

Qualifications

• Required Education: High School Diploma or Equivalent Major (if Required)
• Required Experience: High School Diploma with a minimum of two (2) years of related experience in customer service, patient access, medical office, or administrative operations. -OR- Associate’s degree with one (1) year of related experience.
• Preferred Qualifications: Experience working in a dental, healthcare, or academic clinical environment; Experience with Electronic Medical Record (EMR) systems; Experience with insurance verification and patient billing processes; Bilingual (Spanish/English or Creole/English) preferred.

Benefits

NSU offers a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans, and much more.

Pay

Pay Basis: Hourly

Schedule

May be required to work nights or weekends. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties.

Skills

Excellent verbal and written communication skills, with the ability to create engaging content.

Benefits

NSU offers a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans, and much more.

Benefits

NSU is a tobacco-free university and operates as such.

Pre-Employment Conditions

Background Screening Required; Sensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary. NSU is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.