Patient Access Coordinator - 996540

About the role

Nova Southeastern University (NSU) was founded in 1964 and is a not-for-profit, independent university known for academic excellence and innovation. NSU offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans, and much more. NSU is committed to the health and welfare of its students, faculty, staff, and campus visitors, and is a tobacco-free university.

Responsibilities

• Coordinates patient access operations, including registration, insurance verification, scheduling, and patient flow, while maintaining accurate demographic, insurance, and account information in electronic systems to ensure compliance and a positive patient experience.
• Schedules patient appointments and manages provider schedules to maintain efficient clinic flow and support operational and educational requirements.
• Verifies insurance eligibility, processes referrals and authorizations, and ensures required documentation is completed prior to patient visits.
• Collections patient payments, explains financial responsibilities, and supports patient account management including payment plans and account inquiries.
• Enters, reviews, and updates patient data within electronic medical records and billing systems to ensure accuracy of patient information and financial transactions.
• Maintains patient flow and patient queues to assist in coordinating timely care and efficient use of clinic resources.
• Responds to patient inquiries and resolves concerns while providing high-quality customer service in accordance with institutional standards and HIPAA regulations.
• Communicates effectively with faculty, students, residents, and administrative staff to coordinate patient scheduling and operational needs.
• Aids in insurance billing processes and ensures accurate documentation for third-party insurance and self-pay patients.

Requirements

• Proficient knowledge of MS Office Suite (Outlook, Word and Excel).
• General knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Customer and Personal Service - General knowledge of principles and processes for providing customer and personal services.
• Active Listening - Proficient skills in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking - Advanced skills in talking to others to convey information effectively.
• Critical Thinking - Proficient skills in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Reading Comprehension - Advanced understanding of written sentences and paragraphs in work-related documents.
• Judgment and Decision Making - Proficient skills in considering the relative costs and benefits of potential actions to choose the appropriate one.
• Writing - Advanced skills in communicating effectively in writing as appropriate for the needs of the audience.
• Complex Problem Solving - Proficient skills in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Service Orientation - Proficient skills in actively looking for ways to help people.
• Communication - Excellent verbal and written communication skills, with the ability to create engaging content.
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
• Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (including finding a relationship among seemingly unrelated events).
• Collaboration - Ability to work effectively with colleagues and supervisors.
• Ability to enter and verify information with accuracy.
• Ability to maintain confidential information.

Essential Job Functions

• Coordinates patient access operations, including registration, insurance verification, scheduling, and patient flow, while maintaining accurate demographic, insurance, and account information in electronic systems to ensure compliance and a positive patient experience.
• Schedules patient appointments and manages provider schedules to maintain efficient clinic flow and support operational and educational requirements.
• Verifies insurance eligibility, processes referrals and authorizations, and ensures required documentation is completed prior to patient visits.
• Collections patient payments, explains financial responsibilities, and supports patient account management including payment plans and account inquiries.
• Enters, reviews, and updates patient data within electronic medical records and billing systems to ensure accuracy of patient information and financial transactions.
• Maintains patient flow and patient queues to assist in coordinating timely care and efficient use of clinic resources.
• Responds to patient inquiries and resolves concerns while providing high-quality customer service in accordance with institutional standards and HIPAA regulations.
• Communicates effectively with faculty, students, residents, and administrative staff to coordinate patient scheduling and operational needs.
• Aids in insurance billing processes and ensures accurate documentation for third-party insurance and self-pay patients.

Qualifications

• High School Diploma or Equivalent.
• Two (2) years of related experience in customer service, patient access, medical office, or administrative operations.
• Associate’s degree with one (1) year of related experience.
• Experience working in a dental, healthcare, or academic clinical environment.
• Experience with Electronic Medical Record (EMR) systems.
• Experience with insurance verification and patient billing processes.
• Bilingual (Spanish/English or Creole/English) preferred.

Skills

• Knowledge: Proficient knowledge of MS Office Suite (Outlook, Word and Excel).
• English Language: General knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Customer and Personal Service: General knowledge of principles and processes for providing customer and personal services.
• Active Listening: Proficient skills in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking: Advanced skills in talking to others to convey information effectively.
• Critical Thinking: Proficient skills in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Reading Comprehension: Advanced understanding of written sentences and paragraphs in work-related documents.
• Judgment and Decision Making: Proficient skills in considering the relative costs and benefits of potential actions to choose the appropriate one.
• Writing: Advanced skills in communicating effectively in writing as appropriate for the needs of the audience.
• Complex Problem Solving: Proficient skills in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Service Orientation: Proficient skills in actively looking for ways to help people.
• Communication: Excellent verbal and written communication skills, with the ability to create engaging content.
• Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.
• Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions (including finding a relationship among seemingly unrelated events).
• Collaboration: Ability to work effectively with colleagues and supervisors.
• Ability to enter and verify information with accuracy.
• Ability to maintain confidential information.

Benefits

NSU offers a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans, and much more. NSU is a tobacco-free university.

Pay

The hiring range for this position is not specified.

Schedule

The schedule for this position is not specified.

Qualifications

• High School Diploma or Equivalent.
• Two (2) years of related experience in customer service, patient access, medical office, or administrative operations.
• Associate’s degree with one (1) year of related experience.
• Experience working in a dental, healthcare, or academic clinical environment.
• Experience with Electronic Medical Record (EMR) systems.
• Experience with insurance verification and patient billing processes.
• Bilingual (Spanish/English or Creole/English) preferred.

Skills

• Knowledge: Proficient knowledge of MS Office Suite (Outlook, Word and Excel).
• English Language: General knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Customer and Personal Service: General knowledge of principles and processes for providing customer and personal services.
• Active Listening: Proficient skills in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking: Advanced skills in talking to others to convey information effectively.
• Critical Thinking: Proficient skills in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Reading Comprehension: Advanced understanding of written sentences and paragraphs in work-related documents.
• Judgment and Decision Making: Proficient skills in considering the relative costs and benefits of potential actions to choose the appropriate one.
• Writing: Advanced skills in communicating effectively in writing as appropriate for the needs of the audience.
• Complex Problem Solving: Proficient skills in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Service Orientation: Proficient skills in actively looking for ways to help people.
• Communication: Excellent verbal and written communication skills, with the ability to create engaging content.
• Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.
• Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions (including finding a relationship among seemingly unrelated events).
• Collaboration: Ability to work effectively with colleagues and supervisors.
• Ability to enter and verify information with accuracy.
• Ability to maintain confidential information.