Patient Access Coordinator

Hanger, Inc., a leader in orthotic and prosthetic (O&P) services and products, offers unparalleled patient care and innovative solutions. The Patient Care segment operates the largest network of O&P clinics, while the Products & Services segment distributes O&P devices and provides rehabilitative solutions.

About the role

You'll manage front office operations efficiently, ensuring a seamless experience for patients, staff, and referral sources. Key responsibilities include greeting and assisting patients, verifying and updating patient information, handling financial transactions, scheduling appointments, and providing patient support.

Responsibilities

• Greet and assist patients upon arrival, providing information on wait times and addressing inquiries
• Verify and update patient demographics and insurance details during check-in
• Handle walk-in registrations and collect patient payments, including deductibles, copays, and co-insurance
• Cook up follow-up appointments, including cast and measure, delivery, and prosthetic care plans
• Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources
• Collaborate with the RCM team to obtain necessary patient information
• Ensure accurate and complete electronic health records for all patients

Requirements

• A high school diploma or equivalent combination of education and experience
• At least one year of customer service, administrative, or related experience
• Experience in a receptionist position or medical front office procedures preferred
• A valid driver’s license and driving record meeting Hanger’s standards
• Strong interpersonal, oral, and written communication skills
• Ability to type 30 words per minute with accuracy
• Understanding of Alpha filing system and medical reimbursement and terminology
• Knowledge of computer systems, including Windows-based software and e-mail
• Ability to use office equipment such as facsimile machines, calculators, postage machines, copiers, etc.

Qualifications

• High school diploma or equivalent
• Minimum one year of customer service, administrative, or related experience
• Valid driver’s license and driving record meeting Hanger’s standards
• Strong interpersonal, oral, and written communication skills
• Ability to type 30 words per minute with accuracy
• Understanding of Alpha filing system and medical reimbursement and terminology
• Knowledge of computer systems, including Windows-based software and e-mail
• Ability to use office equipment such as facsimile machines, calculators, postage machines, copiers, etc.

Skills

• Excellent communication skills
• Computer proficiency
• Interpersonal skills
• Medical terminology knowledge

Benefits

• Competitive compensation packages
• 8 paid national holidays and 4 additional floating holidays
• PTO that includes vacation and sick time
• Medical, dental, and vision benefits
• 401(k) savings and retirement plan
• Paid parental bonding leave for new parents
• Generous employee referral bonus program
• Mentorship programs

Pay

Compensation is competitive and commensurate with experience.

Schedule

The schedule is flexible and tailored to meet the needs of the individual and the organization.