Patient Access Coordinator - 992298

About the role

Nova Southeastern University (NSU) was founded in 1964 and is a not-for-profit, independent university known for academic excellence and innovation. NSU offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans, and much more. NSU is committed to the health and welfare of its students, faculty, staff, and campus visitors, operating as a tobacco-free university.

Responsibilities

• Coordinates patient access operations, including registration, insurance verification, scheduling, and patient flow, while maintaining accurate demographic, insurance, and account information in electronic systems to ensure compliance and a positive patient experience.
• Schedules patient appointments and manages provider schedules to maintain efficient clinic flow and support operational and educational requirements.
• Verifies insurance eligibility, processes referrals and authorizations, and ensures required documentation is completed prior to patient visits.
• Collections patient payments, explains financial responsibilities, and supports patient account management including payment plans and account inquiries.
• Enters, reviews, and updates patient data within electronic medical records and billing systems to ensure accuracy of patient information and financial transactions.
• Maintains patient flow and patient queues to assist in coordinating timely care and efficient use of clinic resources.
• Responds to patient inquiries and resolves concerns while providing high-quality customer service in accordance with institutional standards and HIPAA regulations.
• Communicates effectively with faculty, students, residents, and administrative staff to coordinate patient scheduling and operational needs.
• Affirms insurance billing processes and ensures accurate documentation for third-party insurance and self-pay patients.

Requirements

• High School Diploma or Equivalent with a minimum of two (2) years of related experience in customer service, patient access, medical office, or administrative operations.
• Associate’s degree with one (1) year of related experience.
• Experience working in a dental, healthcare, or academic clinical environment.
• Experience with Electronic Medical Record (EMR) systems.
• Experience with insurance verification and patient billing processes.
• Bilingual (Spanish/English or Creole/English) preferred.

Qualifications

• Knowledge: Proficient knowledge of MS Office Suite (Outlook, Word and Excel).
• Skills: Active Listening, Speaking, Critical Thinking, Reading Comprehension, Judgment and Decision Making, Writing, Complex Problem Solving, Service Orientation, Communication.
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