Patient Access Coordinator - 995574

Nova Southeastern University (NSU) is a not-for-profit, independent university founded in 1964, known for academic excellence and innovation. We offer competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, and excellent medical and dental plans. NSU is a tobacco-free campus committed to the health and welfare of its community.

About the Role

Performs functions that include patient registration, appointment scheduling, insurance verification, referral processing, billing coordination, and patient account management. Supports clinic operations by coordinating patient flow and assisting with student/resident patient management. Provides high-quality customer service while ensuring compliance with established quality assurance standards, HIPAA regulations, and NSU policies and procedures.

Responsibilities

• Coordinates patient access operations, including registration, insurance verification, scheduling, and patient flow, while maintaining accurate demographic, insurance, and account information in electronic systems to ensure compliance and a positive patient experience.
• Schedules patient appointments and manages provider schedules to maintain efficient clinic flow and support operational and educational requirements.
• Verifies insurance eligibility, processes referrals and authorizations, and ensures required documentation is completed prior to patient visits.
• Collects patient payments, explains financial responsibilities, and supports patient account management including payment plans and account inquiries.
• Enters, reviews, and updates patient data within electronic medical records and billing systems to ensure accuracy of patient information and financial transactions.
• Monitors patient flow and patient queues to assist in coordinating timely care and efficient use of clinic resources.
• Responds to patient inquiries and resolves concerns while providing high-quality customer service in accordance with institutional standards and HIPAA regulations.
• Communicates effectively with faculty, students, residents, and administrative staff to coordinate patient scheduling and operational needs.
• Assists with insurance billing processes and ensures accurate documentation for third-party insurance and self-pay patients.
• Performs other duties as assigned to support clinic operations.

Requirements

• High School Diploma or equivalent with a minimum of two (2) years of related experience in customer service, patient access, medical office, or administrative operations, or an Associate’s degree with one (1) year of related experience.

Skills

• Knowledge:
  • Proficient knowledge of MS Office Suite (Outlook, Word, and Excel).
  • General knowledge of English language structure, spelling, and grammar.
  • General knowledge of customer and personal service principles.
• Skills:
  • Active Listening: Proficient in giving full attention to others, understanding points being made, and asking appropriate questions.
  • Speaking: Advanced skills in conveying information effectively.
  • Critical Thinking: Proficient in using logic and reasoning to evaluate solutions and approaches.
  • Reading Comprehension: Advanced understanding of work-related documents.
  • Judgment and Decision Making: Proficient in evaluating costs and benefits of potential actions.
  • Writing: Advanced skills in communicating effectively in writing.
  • Complex Problem Solving: Proficient in identifying problems and developing solutions.
  • Service Orientation: Actively looks for ways to help people.
  • Communication: Excellent verbal and written communication skills.
• Abilities:
  • Problem Sensitivity: Ability to recognize when something is wrong or likely to go wrong.
  • Deductive Reasoning: Ability to apply general rules to specific problems.
  • Inductive Reasoning: Ability to combine information to form general conclusions.
  • Collaboration: Ability to work effectively with colleagues and supervisors.
  • Accuracy: Ability to enter and verify information correctly.
  • Maintains confidentiality of information.

Physical Requirements and Working Environment

• Speech Recognition: Must be able to identify and understand the speech of others.
• Speech Clarity: Must be able to speak clearly so others can understand.
• Near Vision: Must be able to see details at close range.
• Travel: Must be able to travel daily and/or overnight.
• May be required to work nights or weekends.
• May be exposed to short, intermittent, or prolonged periods of sitting and/or standing.
• May be required to use various equipment/supplies, including pens, pencils, and computer keyboards.

Qualifications

• Experience working in a dental, healthcare, or academic clinical environment (preferred).
• Experience with Electronic Medical Record (EMR) systems (preferred).
• Experience with insurance verification and patient billing processes (preferred).
• Bilingual (Spanish/English or Creole/English) preferred.

Benefits

• Competitive salaries.
• Comprehensive benefits package including tuition waiver.
• Retirement plan.
• Excellent medical and dental plans.

Background screening is required for this position.