Veterans Patient Access Coordinator - 991321

About the role

Nova Southeastern University (NSU) was founded in 1964 and is a not-for-profit, independent university known for academic excellence and innovation. NSU offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans, and much more. NSU is committed to the health and welfare of its students, faculty, staff, and campus visitors, and is a tobacco-free university.

Responsibilities

• Coordinates patient access operations, including registration, insurance verification, scheduling, and patient flow, while maintaining accurate demographic, insurance, and account information in electronic systems to ensure compliance and a positive patient experience.
• Schedules patient appointments and manages provider schedules to maintain efficient clinic flow and support operational and educational requirements.
• Verifies insurance eligibility, processes referrals and authorizations, and ensures required documentation is completed prior to patient visits.
• Collections patient payments, explains financial responsibilities, and supports patient account management including payment plans and account inquiries.
• Enters, reviews, and updates patient data within electronic medical records and billing systems to ensure accuracy of patient information and financial transactions.
• Maintains patient flow and patient queues to assist in coordinating timely care and efficient use of clinic resources.
• Responds to patient inquiries and resolves concerns while providing high-quality customer service in accordance with institutional standards and HIPAA regulations.
• Communicates effectively with faculty, students, residents, and administrative staff to coordinate patient scheduling and operational needs.
• Aids in insurance billing processes and ensures accurate documentation for third-party insurance and self-pay patients.
• Performs other duties as assigned to support clinic operations.

Requirements

• Required Knowledge, Skills & Abilities: Proficient knowledge of MS Office Suite (Outlook, Word and Excel); General knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar; Customer and Personal Service; Active Listening; Speaking; Critical Thinking; Reading Comprehension; Judgment and Decision Making; Writing; Complex Problem Solving; Service Orientation; Communication; Problem Sensitivity; Deductive Reasoning; Inductive Reasoning; Collaboration; Ability to enter and verify information with accuracy; Ability to maintain confidential information.
• Physical Requirements And Working Environment: Near Vision; Speech Recognition; Speech Clarity; Near Vision; Travel; Daily and/or overnight travel; Nights or weekends; Prolonged periods of sitting and/or standing; Various types of equipment/supplies, to include but not limited to pens, pencils, and computer keyboards.

Qualifications

• Required Education: High School Diploma or Equivalent Major (if Required)
• Required Experience: High School Diploma with a minimum of two (2) years of related experience in customer service, patient access, medical office, or administrative operations. -OR- Associate’s degree with one (1) year of related experience.
• Preferred Qualifications: Experience working in a dental, healthcare, or academic clinical environment; Experience with Electronic Medical Record (EMR) systems; Experience with insurance verification and patient billing processes; Bilingual (Spanish/English or Creole/English) preferred.

Skills

• Active Listening
• Speaking
• Critical Thinking
• Reading Comprehension
• Judgment and Decision Making
• Writing
• Complex Problem Solving
• Service Orientation
• Communication
• Problem Sensitivity
• Deductive Reasoning
• Inductive Reasoning
• Collaboration
• Ability to enter and verify information with accuracy
• Ability to maintain confidential information

Benefits

NSU offers a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans, and much more.

Pay

Pay Basis: Hourly

Schedule

May be required to travel on a daily and/or overnight basis. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties.

Qualifications

• Required Education: High School Diploma or Equivalent Major (if Required)
• Required Experience: High School Diploma with a minimum of two (2) years of related experience in customer service, patient access, medical office, or administrative operations. -OR- Associate’s degree with one (1) year of related experience.
• Preferred Qualifications: Experience working in a dental, healthcare, or academic clinical environment; Experience with Electronic Medical Record (EMR) systems; Experience with insurance verification and patient billing processes; Bilingual (Spanish/English or Creole/English) preferred.

Background Screening Required?

Yes

Safety Sensitive Position?

No