Patient Access Coordinator

Hanger, Inc., a leader in orthotic and prosthetic services and products, offers unparalleled care and support to its patients. The Patient Care segment operates the largest network of O&P clinics, while the Products & Services segment distributes and provides rehabilitative solutions.

About the role

As a Front Desk/Receptionist, you will manage the front office operations efficiently, ensuring a smooth experience for patients, staff, and referral sources. Key responsibilities include greeting and assisting patients, verifying and updating patient information, handling financial transactions, scheduling appointments, and supporting patient needs.

Responsibilities

• Greet and assist patients upon arrival
• Provide information on wait times and address inquiries
• Verify and update patient demographics and insurance details during check-in
• Handle walk-in registrations
• Collect patient payments, including deductibles, copays, and co-insurance
• Cook up follow-up appointments, including cast and measure, delivery, and prosthetic care plans
• Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources
• Collaborate with the RCM team to obtain necessary patient information
• Ensure accurate and complete electronic health records for all patients

Requirements

• A high school diploma or equivalent
• At least one year of customer service, administrative, or related experience
• Experience in a receptionist position or medical front office procedures preferred
• A valid driver’s license and driving record meeting Hanger’s standards
• Strong interpersonal, oral, and written communication skills
• Ability to type at least 30 words per minute with accuracy
• Understanding of Alpha filing system
• Knowledge of medical reimbursement and terminology
• Ability to use a computer, including Windows-based software and email
• Ability to use necessary office equipment

Qualifications

• High school diploma or equivalent
• Minimum one year of customer service, administrative, or related experience

Skills

• Excellent communication skills
• Computer proficiency
• Interpersonal skills
• Medical terminology knowledge

Benefits

• Competitive compensation packages
• 8 paid national holidays and 4 additional floating holidays
• Paid vacation and sick time
• Medical, dental, and vision benefits
• 401(k) savings and retirement plan
• Paid parental bonding leave for new parents
• Generous employee referral bonus program
• Mentorship programs