Patient Access Coordinator

Hanger, Inc., a leading provider of orthotic and prosthetic (O&P) services and products, offers a wide range of services and products designed to enhance patient mobility and freedom. Hanger's Patient Care segment operates the largest network of O&P patient care clinics in the country, while the Products & Services segment distributes branded and private label O&P devices and provides rehabilitative solutions.

About the role

The Front Office Coordinator plays a crucial role in ensuring a seamless experience for patients, staff, and referral sources. Key responsibilities include greeting and assisting patients, verifying and updating patient information, handling financial transactions, scheduling appointments, and providing patient support.

Responsibilities

• Greet and assist patients upon arrival, providing information on wait times and addressing inquiries
• Verify and update patient demographics and insurance details during check-in
• Handle walk-in registrations and collect patient payments, including deductibles, copays, and co-insurance
• Cook up follow-up appointments, including cast and measure, delivery, and prosthetic care plans
• Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources
• Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information
• Ensure accurate and complete electronic health records for all patients

Requirements

• A high school diploma or equivalent combination of education and experience
• At least one year of customer service, administrative, or related experience
• Experience in a receptionist position or experience with medical front office procedures preferred
• A valid driver's license and driving record meeting Hanger's standards
• Strong interpersonal, oral (including telephone), and written communication skills
• Ability to type 30 words per minute with accuracy
• Understanding of Alpha filing system and medical reimbursement and terminology
• Knowledge of using computers, including Windows-based software and e-mail
• Ability to use office equipment such as facsimile machines, calculators, postage machines, copiers, etc.

Qualifications

• Must act with integrity in all ways and at all times, maintaining honesty, transparency, and respect in all relationships
• Must focus on superior outcomes and calibrate work processes for outstanding results

Skills

• Excellent communication skills
• Computer proficiency
• Interpersonal skills
• Customer service skills

Benefits

• Competitive compensation packages
• 8 paid national holidays and 4 additional floating holidays
• PTO that includes vacation and sick time
• Medical, dental, and vision benefits
• 401(k) savings and retirement plan
• Paid parental bonding leave for new parents
• Moderate employee referral bonus program
• Mentorship programs - mentor and mentee

Pay

The pay range for this position is $19.00-$21.00 per hour, plus a bonus and benefits. Hanger's salary ranges vary based on skill, ability, knowledge, geographic location, and other variables. The company is committed to providing equal employment opportunities and complying with all applicable state and local fair employment laws.