VES Special Project Analyst

Job Description

We are looking for a VES Special Project Analyst to perform vehicle owner lookup tasks, ensure accurate customer information updates, and collaborate with various teams to maintain compliance with performance measures.

This position is a full-time contract and onsite in Boca Raton, FL. Only work authorizations that will not require sponsorship now or in the future will be considered.

What You’ll Do

• Exercise independent judgment while adhering to pre-defined guidelines
• Address, respond to, and resolve registered owner of vehicle (ROV) lookup issues using the Unicenter Service Desk application
• Perform ROV queries through the TLO skip tracing application
• Use TLO to evaluate license plate history and determine necessary Vector updates to customer information
• Review and audit daily reports from CCSS to resolve incomplete customer demographics
• Collaborate with various departments, including Quality Assurance, Correspondence, Call Center staff, and SunPass Operations Management
• Assist interoperability partners with account creation and registrant lookups
• Create and update reports as requested by Supervisor/Management
• Enter and update Vector with complete and accurate notes and vehicle information based on pre-established guidelines
• Ensure compliance with established performance measures while performing job functions
• Complete other duties or special projects as assigned

Required

• 3+ months of experience as an Image Verifier, Customer Care Specialist, or Correspondence Analyst
• Strong attention to detail and ability to follow pre-defined guidelines
• Experience in reviewing and auditing reports for accuracy and completeness
• Excellent collaboration skills to coordinate with multiple departments and personnel
• Ability to create, update, and manage reports accurately
• Effective communication skills and ability to update systems with detailed and accurate information
• Ability to handle tasks independently and meet established performance measures

Physical Demands

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.