Vertical Account Manager, Spectrum Business

About the role

As a Vertical Account Manager at Spectrum Business, you will proactively manage day-to-day relationships with enterprise accounts, ensuring client satisfaction and retention. You will meet or exceed monthly revenue and sales quotas by nurturing relationships, securing renewals, and identifying new opportunities within assigned accounts. Your responsibilities include conducting regular face-to-face meetings and account reviews to assess needs, present solutions, and secure additional business. You will serve as a customer advocate, interfacing with Spectrum departments to resolve issues, answer questions, and maintain high service standards.

Responsibilities

• Proactively manage an assigned module of healthcare, hospitality, or SLED enterprise accounts, ensuring client satisfaction and retention
• Meet or exceed monthly revenue and sales quotas by nurturing relationships, securing renewals, and identifying new opportunities within assigned accounts
• Conduct regular face-to-face meetings and account reviews to assess needs, present solutions, and secure additional business
• Serve as a customer advocate, interfacing with Spectrum departments to resolve issues, answer questions, and maintain high service standards
• Maintain and update internal databases with accurate client information and contract details for regulatory tracking as needed
• Establish and monitor internal procedures to support assigned accounts and assist with collections when necessary
• Stay informed about service pricing, processes, and promotions by completing required training sessions
• Attend sales meetings and training programs to enhance knowledge and skills

Requirements

• High school diploma or equivalent from an accredited organization (GED)
• Account management experience in healthcare, hospitality, SLED, or related field
• Thorough understanding of HIPAA and compliance requirements
• Proven ability to meet a $3,000 monthly revenue quota
• Experience managing around 300 named accounts as an account manager
• Proficiency with ICOMS/CSG or other billing systems
• Strong verbal, written, and interpersonal communication skills
• Ability to travel up to 30 percent of the time to assigned territories
• Valid and active State driver’s license with a safe driving record

Preferred Qualifications

• Bachelor’s degree in a business-related field or equivalent combination of education, training, and experience
• 5+ years of strategic account sales or account management experience
• 5+ years of experience with advanced voice and data networking (PRI, SIP, LAN, WAN)
• 5+ years of strategic account management in healthcare, hospitality, or SLED verticals such as pharmaceutical sales, surgical representative, or hospital account management
• Experience as a successful internal “hunter” in sales or telesales
• Proficiency in Salesforce
• Aptitude for learning Spectrum’s product suite
• Industry knowledge and strong attitude
• Proficiency in Microsoft Word, Excel, and PowerPoint

Benefits

Charter Communications offers a comprehensive pay and benefits package designed to reward employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. This includes:

• Comprehensive health insurance plans
• Paid time off and holidays
• Flexible spending accounts
• Retirement savings plans
• Employee assistance programs
• Professional development opportunities

Pay

The salary range for this position is $50,000 - $80,000 annually, depending on experience and qualifications.

Schedule

This role requires significant travel to customer locations, including travel during inclement weather using a reliable personal vehicle. The exact schedule will be discussed during the interview process.