Versailles Host/ess

About Us

Within the sweeping panorama of the north Georgia foothills, Chateau Elan began with the planting of the vineyards in 1981. From these lush vines has grown a 3,500-acre conference and leisure destination. We welcome your interest in applying for a position with Chateau Élan Winery & Resort. For many years, we have served our guests with the highest level of products and service in luxury resorts. We owe our growth and success to our associates who have served our guests with dedication and pride. The key to our continued growth is found in satisfying and exceeding our guests’ expectations. We look for people with personality, energy, enthusiasm, and commitment. We nurture and train our associates throughout their tenure here. They, in turn, provide the highest level of guest service, making Chateau Elan the special place it is today.

Perks

• Discount hotel stays
• Discount spa services
• Discount golf
• Discount food and beverage
• Discount retail
• Access to the YouDecide® discount program, which includes negotiated pricing for vacation destinations, hotels, vacation planning, rental cars, movie tickets/rentals, consumer electronics, consumer goods and services, personal services, and discounts on cell phones and plans

Don't meet every single requirement of this job? At HEI, we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.

Overview

The host or hostess is the critical first impression of the restaurant and is empowered to create memorable guest experiences.

Responsibilities

• Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu
• Read, maintain, and make daily entries in the logbook to coordinate communication between shifts and management
• Maintain proper set-up of dining room
• Receive records and make any necessary arrangements for reservations and special functions in the restaurant
• Comply with attendance rules and be available to work on a regular basis
• Perform any other job-related duties as assigned

Qualifications and Skills

• Ability to comprehend guest requests, memos, reservations, promotional materials, event orders, and similar written materials
• Ability to remember, recite, and promote the variety of menu items
• Ability to move throughout a crowded room to seat guests with or without reasonable accommodation
• Ability to effectively deal with customer complaints and concerns in a friendly and positive manner, involving listening to the nature of the concern, demonstrating empathy, and providing proactive solutions
• Ability to establish and maintain effective working relationships with associates, customers, and patrons
• Effective verbal and written communication skills; ability to adapt communication style to suit different audiences

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers choices for your physical, mental, and financial wellness.

• Medical and dental programs through Anthem Blue Cross Blue Shield
• Vision insurance programs through EyeMed
• Vacation, sick, and holiday programs
• Pet insurance through the ASPCA
• Supplemental, spousal, and child life insurance
• Short- and long-term disability plans
• 401(k) savings plan with matching funds
• Discounts through the 'YouDecide' and hotel room discount programs

Specific details and eligibility of these programs vary by location and employment status.