Venue Technology Assistant

Job Details

Legends Global redefines excellence in sports, entertainment, and live events. We combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development, venue management, and event booking to revenue strategy and hospitality. Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed.

Responsibilities

• Works as part of Event Technology Support Team
• Stays in radio and SMS contact with other team members and the Supervisor at regular intervals
• Provides support to a designated zone of the stadium
• Is actively available to support Legends operations in this area with zone overlap as incidents dictate
• Aids in equipment setup/teardown as needed
• Maintains a high level of support and client satisfaction at all times
• Performs tier one support across the site; escalates when appropriate
• Affirms that reported issues are fully addressed; checks expected functionality has resumed
• Communicates, promotes, and adheres to IT standards
• Effectively communicates to stakeholders as required, escalating to Supervisor when necessary
• Other duties as assigned

Qualifications

• Keyboarding skills and computer proficiency with software knowledge to include MS Office
• Excellent interpersonal, written, and oral communication skills required
• Detail oriented, organized, service oriented, and responsible
• Strong customer service and presentation skills
• Eagerness to work in a rapidly changing, diverse environment and a willingness to accept ownership and responsibility of the IT they manage to ensure its 24x7 availability
• Able to analyze user needs, problem-solving and reach acceptable solutions
• Able to perform effectively with supervision, either independently or as a team member
• Comprehensive knowledge of POS, printers, peripherals and desktops/laptops and PC applications
• Practical knowledge of Intranet and Internet Technologies, servers, networking, and telephony
• Good understanding of network troubleshooting including TCP/IP, VLAN’s, and wireless
• Experience working with managed service providers
• Able to maintain confidentiality of information and systems
• Must be able to sit, stand, walk or a combination of the three for up to 10 to 15 hours a day
• Able to lift up to 10-30 pounds, occasionally 50 pounds
• Must be available and willing to work such weekends and holidays as we determine are necessary or desirable to meet Legends’ business needs

Preferred

• High School Diploma or GED required
• Associated Degree in a technology related field preferred
• CompTIA A+ or Network+ certification desired

Physical Requirements

• Constant walking, bending, stooping, lifting, and reaching
• Must be able to lift/move 50 lbs

Compensation

Part-Time, Seasonal $22.00 hr