Venue Operations Supervisor - MGM Fenway Music Hall

Job Summary

Live Nation Entertainment is the world's leading live entertainment company, comprising global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our Concerts Division oversees tours, artist performances, and fan experiences across dozens of venues and 1,000+ festivals annually. We connect over 100 million fans with 98 million attendees through strategic music marketing programs. For more information, visit www.livenationentertainment.com. Join us if you're passionate about live music and ready to thrive in a dynamic, supportive environment.

About the role

This role supervises operations-based departments such as Guest Services, Coat Check, and VIP staff. Key responsibilities include ensuring accurate labor systems, maintaining a safe and welcoming atmosphere, conducting pre-shift meetings, and facilitating communication between departments.

Responsibilities

• Supervise operations-based departments including Guest Services, Coat Check and VIP staff
• Check accuracy of labor system at the end of the shift
• Maintain appropriate atmosphere (lights, sound level, room temperature, cleanliness, line of sight, table maintenance, room capacity)
• Conduct operations with a Guest First mindset
• Perform opening, ongoing, and closing duties
• Occasionally conduct daily pre-shift in an upbeat and motivational manner
• Conduct safety, cleaning, and maintenance walk-through – interior and exterior of building
• Check ticket counts with box office before shift begins
• Facilitate proper inter-departmental communication and organization

Requirements

• State or County Licensee or Certification Requirement/Responsible Alcohol Awareness Training Certification or Equivalent
• High school diploma or equivalent
• 3 years supervisory experience in high volume restaurant/music hall environment
• Knowledge of Microsoft Office products
• Knowledge of state, federal and local liquor laws and health code regulations
• Ability to deal with intoxicated guests in a positive and safety minded manner
• Tolerance of all cultures, music and art forms
• Skilled in decision making, leadership, guest relations, interpersonal communications, organization, team building, time management, and staff management
• Ability to motivate staff, problem solve, lead, delegate, follow up, deal with volatile situations with tact and confidence

Qualifications

• Passionate and motivated
• Driven, with an entrepreneurial spirit
• Resourceful, innovative, forward thinking and committed

Skills

• Knowledge of state, federal and local liquor laws and health code regulations
• Ability to deal with intoxicated guests in a positive and safety minded manner
• Tolerance of all cultures, music and art forms
• Skilled in decision making, leadership, guest relations, interpersonal communications, organization, team building, time management, and staff management
• Ability to motivate staff, problem solve, lead, delegate, follow up, deal with volatile situations with tact and confidence

Benefits

Live Nation offers a range of benefits including free concert tickets, pet-friendly offices, student loan reimbursement, adoption/fertility support, and more. We are committed to fostering a diverse and inclusive workplace where everyone feels valued and supported.

Pay

The expected compensation for this position is $20.00 USD - $25.00 USD per hour. Actual pay will vary based on location, qualifications, skills, and experience.

Schedule

Flexible schedule is required for this role.