Event Staff - MGM Music Hall Fenway

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts promotes more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year.

About the role

The Event Staff position will interact with guests to provide information and assistance, ensuring an enjoyable experience at MGM Music Hall Fenway.

Responsibilities

• Communicate venue information about policies and procedures to guests as they prepare to enter the venue.
• Proactively assist guests to ensure they have an enjoyable experience.
• Answer questions about venue programs such as upgrades, purchasing fan merchandise, etc.
• Direct restroom and concessions lines to shorten guest waiting times.
• Assist in resolving guest complaints.
• Work staff entrance and distribute employee badges.
• Help maintain PPE and sanitization inventory.
• Report maintenance and cleaning issues to the respective department manager in a timely manner.
• Fill in temporarily with a department to support staffing levels during peak or break times.
• Greet guests as they enter and leave the venue; may distribute advertising flyers.
• Check restrooms frequently to ensure guest lines are moving and alert cleaning staff when necessary.
• Keep records of inquiries, complaints, or comments.
• Assist with VIP programming under the direction of the Operations Manager.
• Monitor and log lost and found items.
• Ensure guest safety through proactive interaction and removing hazards in your area of responsibility.
• Check identification of guests who appear under 30 and are drinking alcoholic beverages.
• Prevent and resolve altercations among guests.
• Maintain control by circulating through your work area throughout the shift.
• Set up area before opening (stanchions, table configuring, etc.).
• Keep interior and exterior of the venue clear and safe, cleaning spills and removing obstacles before, during, and after the shift.

Requirements

• High School Diploma or equivalent.
• At least 2 years in Guest Service and communications.
• Creative thinker and problem solver.
• Excellent verbal, written, and interpersonal communication skills.
• Acute sense of judgment, tact, and diplomacy.
• Strong sense of teamwork and ability to execute programs.
• Position requires constant walking, climbing stairs, lifting and carrying 50 lbs+, and occasional sitting.
• Ability to work late hours.
• Flexible schedule.

Pay

Expected compensation for this position is $16.00 USD - $20.00 USD hourly, based on market location, qualifications, skills, and experience.