Head of Operations (Entertainment Venue)

What You Will Do

• Business & Financial Ownership
• Own the P&L, reporting, and operating cadence
• Own overall venue performance, including revenue, labor, operating expenses, profitability, and guest satisfaction
• Serve as the primary operating partner to corporate leadership, providing clear reporting, insights, and recommendations
• Drive financial discipline across labor models, throughput, show utilization, and F&B performance
• Identify and pursue revenue expansion opportunities beyond core ticketing and F&B, including private rentals, buyouts, special events and retail
• Coordinate with the Partnerships team to identify and evaluate commercial opportunities that align with the brand, guest experience and operational capacity

Venue & Operating Leadership

• Set the standard for execution in a live environment
• Translate strategic vision into disciplined execution across show operations, food & beverage, guest services, security, and facilities
• Act as the senior escalation point for complex operational, guest, safety, or staffing issues
• Ensure consistent operating standards, service quality, and compliance in a live entertainment and hospitality environment
• Manage the onsite staff, setting clear expectations, decision rights, and operating rhythms across the venue, show and hospitality teams
• Partner with creative and programming leaders to align show flow, timing, and atmosphere with operational and financial goals
• Ensure a seamless, high-quality guest journey from arrival through departure

Scalability & Growth

• Build the operating model for what comes next
• Identify opportunities to standardize and improve execution without compromising creative integrity
• Play a key role in preparing the organization for multi-venue expansion over time