Head of Operations

Accountabilities

Design and implement scalable operational processes across the business, with a focus on Environmental Project Management and Design Operations.

Establish a clear operating cadence (planning, prioritization, decision-making, and accountability) that aligns teams and drives execution.

Deliver real time visibility into resource allocation, utilization, initiative progress, and margin performance to support data driven decisions.

Own execution of top strategic initiatives, ensuring cross-functional alignment, accountability, and measurable outcomes.

Build and evolve a scalable program governance model aligned to a growing portfolio.

Responsibilities

• Develop and scale systems to manage and optimize subscription-based revenue streams.
• Structure and operationalize strategic partnerships, including governance, performance tracking, and accountability frameworks.
• Partner with Finance to define utilization benchmarks and drive improvements in delivery efficiency and operating margin.
• Introduce structure and systems thinking to rapidly scaling areas of the business.
• Build credibility and influence through execution, clarity, and measurable impact.

Qualifications

• 10–15 years of progressive operational leadership, with meaningful experience in a Professional Services, PMO, creative, or design-led organization; or a company with complex, project-based delivery models.
• Demonstrated ability to build operational infrastructure in environments that lacked it; you've started from chaos before and know how to sequence the work.
• Experience managing cross-functional initiatives with accountability to outcomes, not just process.
• Familiarity with resource management, utilization tracking, and margin analysis in a professional services business.
• Experience working in or alongside PMs, creative, design, or technical delivery organizations is strongly preferred.
• Exposure to partnership operations, subscription models, or multi-product service businesses is a plus.