Manager, Venue Operations

Responsibilities

• Identify all existing and potential issues with assigned venues and make recommendations for improved performance proactively
• Implement best practices, where applicable
• Evaluate and understand the client’s requirements with respect to the operation and ensure the client’s needs are met or exceeded
• Support and maximize profit margins at assigned venues through layering of additional services (e.g. online parking sales, Maintenance services, etc.)
• Assist in creating venue master plans related to parking, traffic and pedestrian control when applicable
• Assist in new location/venue operational launches when applicable

Qualifications

• Required Skill Set: Must have at least 2 years of experience in operations at a large venue
• Must have a strong sense of urgency
• Must be self-driven
• Ability to lead and/or support in an operational environment
• Ability to train/coach others
• Ability to apply prior experience and training in making decisions under pressure
• Ability to present verbally to clients
• Ability to create and manage budgets
• Technology: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Google Apps (Gmail, Calendar, Drive, Docs, Sheets, Slides, Maps)
• Licenses Required: Must possess a valid state-issued driver’s license with a current address and acceptable driving record

Desirable Skill Set

• Knowledge of parking operations (Event Parking, Cashiering, Flagging, Traffic Control, Pedestrian Control, Shuttle Transportation)
• Strong written, verbal, and interpersonal skills
• Knowledge of cash handling procedures
• Knowledge of hiring process in a high-volume candidate environment
• Technology: Google Earth, CorelDraw (or similar), Video Editing Skills, Social Media for Marketing purposes