Vendor Onboarding Specialist I – Temporary Housing

About the role

The Vendor Onboarding Specialist I – Temporary Housing supports the development, execution, and ongoing operations of the Temporary Housing program within Contractor Connection. This role is responsible for the end-to-end lifecycle of housing providers, including sourcing, onboarding, compliance validation, activation, and ongoing maintenance. The role acts as a key point of coordination between internal teams, housing providers, and program stakeholders, while maintaining a strong focus on speed, quality, control, and program scalability.

Responsibilities

• Identifies, sources, and engages prospective housing providers through outreach, referrals, and market research aligned with program needs
• Presents program requirements, expectations, and participation standards to prospective providers
• Manages the onboarding lifecycle, including application processing, documentation collection, and provider readiness
• Performs compliance review of housing providers by verifying required documentation and analyzing applications to assess completeness, readiness, risks, and appropriate next steps prior to audit
• Tracks onboarding pipelines and activation timelines to ensure timely progression and alignment with program demand and service expectations
• Maintains accurate provider records, contracts, and documentation across systems, ensuring data integrity and timely progression
• Supports ongoing provider maintenance, including compliance re-verification, documentation updates, and removal of non-compliant providers
• Maintains compliance with program standards; identifies trends, gaps, and risks, and escalates as needed
• Serves as a liaison between internal teams and external stakeholders to ensure alignment and clear communication
• Participates in special projects, cross-functional initiatives, continuous improvement efforts, and performs duties in other areas as requested.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience
• Minimum of two years of related experience is required
• Strong computer skills, including Microsoft Outlook, Word, Excel, and web-based systems
• Experience with recruiting, onboarding, vendor management, or program coordination preferred
• Strong organizational and documentation management skills in a compliance-driven environment
• Excellent attention to detail and ability to review and validate documentation for accuracy and completeness
• Strong time management and ability to manage multiple workflows simultaneously
• Strong analytical and problem-solving abilities
• Excellent written and verbal communication skills
• Strong interpersonal skills with the ability to engage both internal stakeholders and external partners
• Ability to work independently with minimal supervision as well as collaboratively within a team
• Adaptability to evolving processes and new program development

Skills

• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong organizational and documentation management skills
• Attention to detail and accuracy in documentation
• Ability to manage multiple tasks and deadlines
• Strong analytical and problem-solving abilities
• Knowledge of compliance and regulatory requirements

Benefits

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We're looking for the next generation of leaders to take this journey with us. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values.

When you accept a job with Crawford, you become a part of the One Crawford family. And as part of the One Crawford family, we offer a comprehensive Total Rewards package to our employees to assist with their financial, health/wellness, continuing education/training and other needs:

• Competitive base pay
• Bonus/Incentive Pay and other Performance-Based Rewards, if applicable
• To determine the actual offer, Crawford considers a wide range of factors including the candidate’s previous experience and education, market rates, minimum pay requirements for the applicable jurisdiction, business segment, supply/demand, and scheduled hours.
• Well-rounded benefits package that encourages wellness and helps our employees to be an educated healthcare consumer. The core benefits* offered include:
• - Medical, Dental and Vision Plans
• - Prescription Drugs
• - HSA, HRA, and FSA Accounts
• - Paid Holidays, Vacation and Sick Leave
• - 401(k) Retirement Plan
• - Tuition Assistance
• - Paid Parental Leave
• - Supplemental Health Benefits
• - Other Benefits currently available at no cost include:
• - Enhanced Mental Health Support
• - Virtual Physical Therapy
• - Caregiving Services
• - Life Assistance Program

The above information highlights some of the benefits currently available to eligible full-time employees.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V