Senior, Vendor Onboarding Specialist – Temporary Housing

Responsibilities

• Identifies, sources, and engages prospective housing providers through outreach, referrals, and market research aligned with program needs
• Presents program requirements, expectations, and participation standards to providers and stakeholders
• Performs compliance review of housing providers and analyzes applications and supporting documentation to verify completeness, assess readiness, identify risks, and determine appropriate next steps prior to audit
• Manages the full onboarding lifecycle, including application processing, documentation collection, compliance review, and provider readiness
• Tracks onboarding pipelines and activation timelines to ensure timely progression and alignment with program demand and service expectations
• Maintains accurate provider records, contracts, and documentation across systems, ensuring data integrity and timely progression from recruitment through activation
• Supports ongoing provider maintenance, including compliance re-verification, documentation updates, and resolution of non-compliance issues
• Maintains awareness of provider trends, risks, and opportunities for improvement
• Contributes to process improvement, documentation, reporting, and data analysis to support program growth and strategic decision-making
• Supports less experienced team members by providing training support to ensure understanding of processes and requirements
• Acts as a functional lead and escalation resource, providing guidance and support on complex issues
• Handles escalated provider, onboarding, and compliance issues, determining appropriate resolution prior to Supervisor involvement when possible
• Performs quality assurance reviews to ensure consistency, accuracy, and adherence to program standards across team outputs
• Serves as a liaison between internal teams and external stakeholders, ensuring clear communication and alignment on program requirements
• Supports leadership by identifying operational gaps, trends, and risks, and providing actionable recommendations
• Coordinates and leads the development and delivery of training materials, documentation, and presentations; serves as a subject matter expert of program operations and systems to ensure consistency across the program
• Participates in special projects, cross-functional initiatives, continuous improvement efforts, and performs duties in other areas as requested.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience required
• 5 years’ experience in compliance or process-oriented work with a proven track record of taking on expanded responsibilities, including informal or formal team leadership
• Strong computer skills, including Microsoft Outlook, Word, Excel, and web-based systems
• Experience with recruiting, onboarding, vendor management, or program coordination preferred
• Advanced organizational and documentation management skills in a compliance-driven environment
• Excellent attention to detail with the ability to review, validate, and audit documentation for accuracy and completeness
• Strong time management skills with the ability to manage multiple workflows, priorities, and deadlines simultaneously
• Strong analytical and problem-solving abilities, including the ability to identify trends and recommend solutions
• Excellent written and verbal communication skills
• Strong interpersonal skills with the ability to effectively engage internal stakeholders and external partners
• Demonstrated ability to contribute to process improvements and operational efficiencies
• Proven ability to multi-task and maintain detailed, accurate records
• Adaptability to evolving processes, systems, and program development