Senior Customer Resident Architect

About the role

We are seeking an experienced Staff Customer Solutions Resident Architect to join our team. In this role, you will drive critical customer outcomes by delivering high-impact technical guidance to strategic accounts. You will be part of a high-visibility initiative that supports pre-sales, accelerates adoption, enables key migrations, and mitigates churn risks. This role is designed to deploy RA-level expertise flexibly, aligning with customer and business needs to drive growth, retention, and expansion.

What You'll Do

• Accelerate Customer Success Across the Lifecycle
  • Support strategic pre-sales opportunities by providing technical expertise to prospects
  • Aid in launching and onboarding new customers who have not purchased RA services, ensuring they successfully adopt dbt Cloud
  • Execute proactive adoption plays, including migrations, new feature implementations (e.g., Semantic Layer, Mesh), and major version upgrades
  • Lead reactive adoption initiatives to de-risk churn or contraction and position accounts for future growth
• Deliver Technical Excellence
  • Advise on architecture, design, implementation, troubleshooting, and best practices in dbt Cloud environments
  • Build solution MVPs and guide long-term technical strategies tailored to customer needs
  • Engage on multiple projects simultaneously with clear scoping, start and end dates, and outcome tracking
• Collaborate Across Teams
  • Partner closely with Customer Solutions Architects (CSAs), Sales, Solutions Architects, Training, and Support
  • Provide feedback to Product and Engineering to improve customer experience and prioritize technical needs
  • Champion customer success through thoughtful, transparent communication and cross-functional collaboration
• Advance Best Practices and Team Impact
  • Help build out and refine this evolving function alongside the broader RA organization
  • Track and manage capacity and engagement effectiveness similarly to other RA-led initiatives

What You'll Need

• 5+ years of experience in technical customer-facing roles such as post-sales consulting, technical architecture, or solution delivery
• Expertise with at least one modern cloud data platform (Snowflake, Databricks, BigQuery, or Redshift)
• Hands-on experience deploying or configuring dbt Cloud, with at least 1 year working with dbt
• Strong proficiency in SQL; working knowledge of Python in analytics contexts preferred
• Comfort leading technical project delivery — managing scope, timelines, and stakeholder expectations across multiple simultaneous engagements
• Clear, concise communication skills for both technical and executive audiences
• A collaborative mindset — thriving in a remote, transparent, and highly cross-functional organization
• Willingness to travel 2–4 times per year for company-wide events

What Will Make You Stand Out

• dbt Analytics Engineering Certification
• Ability to influence technical direction and build consensus across internal and customer teams
• Experience with traditional enterprise ETL tools (e.g., Informatica, Datastage, Talend) and how they relate to modern data workflows
• Familiarity with strategic sales or renewal processes, including proactive and reactive adoption efforts
• Proven success accelerating usage, adoption, and expansion in large, complex accounts

Pay Range

$146,000—$177,000 USD