Vendor Onboarding Specialist II – Temporary Housing

Responsibilities

• Identifies, sources, and engages prospective housing providers through outreach, referrals, and market research aligned with program needs
• Presents program requirements, expectations, and participation standards to prospective providers
• Manages the full onboarding lifecycle, including application processing, documentation collection, compliance review, and provider readiness
• Performs compliance review of housing providers and analyzes applications and supporting documentation to verify completeness, assess readiness, identify risks, and determine appropriate next steps prior to audit
• Tracks onboarding pipelines and activation timelines to ensure timely progression and alignment with program demand and service expectations
• Maintains accurate provider records, contracts, and documentation across systems, ensuring data integrity and timely progression from recruitment through activation
• Supports ongoing provider maintenance, including compliance re-verification, documentation updates, and escalation or removal of non-compliant providers
• Maintains compliance and monitors provider adherence to program standards; identifies trends, gaps, and risks, and escalates as needed
• Contributes to process improvement, documentation, reporting, and data analysis to support program growth and strategic decision-making
• May assist in providing training support to less experienced team members as needed
• Serves as a liaison between internal teams and external stakeholders, ensuring clear communication and alignment on program requirements
• Participates in special projects, cross-functional initiatives, continuous improvement efforts, and performs duties in other areas as requested.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience
• 2 years of related experience is required
• Strong computer skills, including Microsoft Outlook, Word, Excel, and web-based systems
• Experience with recruiting, onboarding, vendor management, or program coordination preferred
• Advanced organizational and documentation management skills in a compliance-driven environment
• Excellent attention to detail with the ability to review, validate, and audit documentation for accuracy and completeness
• Strong time management skills with the ability to manage multiple workflows, priorities, and deadlines simultaneously
• Strong analytical and problem-solving abilities, including the ability to identify trends and recommend solutions
• Excellent written and verbal communication skills
• Strong interpersonal skills with the ability to effectively engage internal stakeholders and external partners
• Demonstrated ability to contribute to process improvements and operational efficiencies
• Proven ability to multi-task and maintain detailed, accurate records
• Adaptability to evolving processes, systems, and program development