Vendor Compliance Specialist

About the role

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road. The Vendor Compliance Specialist supports QVC by partnering with vendors, merchandising, and fulfillment center teams before and after delivery to promote understanding of and compliance with QVC Group’s standards. This role is onsite and requires you to work from our Ontario, California Fulfillment center daily. Job seekers must reside in California to be considered. Relocation assistance is not available for this role.

Responsibilities

• Review daily vendor delivery performance and address non-compliance issues before and at receipt.
• Partner with DC teams to resolve compliance issues and support smooth operations.
• Coordinate correction and rework of non-compliant product, assess costs, and process chargebacks in line with policy while keeping merchandising and vendors informed.
• Serve as the main point of contact for vendors, merchandising, and operations on compliance-related questions.
• Build strong vendor relationships through one-on-one support for both new and existing vendors.
• Identify poorly performing vendors, take corrective action, and ensure rework is completed on time to meet ATS timelines, KPIs, and customer expectations.

Requirements

• 3+ years of experience in a similar role
• Highly self-motivated, with the ability to work beyond task-level execution
• Strong computer skills, including a solid working knowledge of Microsoft Word and Excel
• Ability to analyze and interpret data
• Strong communication skills

Benefits

• Competitive compensation
• Paid time off
• Employee assistance program
• Parental leave
• Paid volunteer hours
• Amazing company discounts
• Health care benefits starting on day 1 (US market)
• 401(k) (US market)
• Tuition reimbursement benefits (US market)