Vehicle Sales Manager

About the role

Woody Anderson Ford seeks a highly motivated and experienced Automotive Sales Manager to lead our team and drive customer satisfaction. The ideal candidate will have a minimum of 3 years of proven experience in automotive sales management or a similar senior role, with a strong track record of improving customer satisfaction, retention, and profitability.

Responsibilities

• Champion a customer-first sales culture focused on transparency, respect, and value
• Maintain a consistent, professional, and pressure-free buying experience from first contact through vehicle delivery
• Monitor and improve Customer Satisfaction Index (CSI), online reviews, and customer retention metrics
• Handle escalated customer concerns promptly and fairly to protect customer trust and dealership reputation
• Lead, coach, and mentor sales consultants to deliver high-quality customer interactions
• Train the team in effective communication, needs-based selling, and ethical sales practices
• Set clear expectations for customer engagement, follow-up, and professionalism
• Conduct regular performance reviews with a strong focus on customer experience behaviors
• Achieve dealership sales volume, gross profit, and market share goals without compromising customer trust
• Structure deals that are fair, compliant, and aligned with dealership and OEM standards
• Balance profitability with long-term customer loyalty and repeat business
• Use performance data and customer feedback to improve sales processes
• Enforce consistent use of CRM and dealership sales processes to ensure timely customer follow-up
• Promote transparency in pricing, documentation, and product presentation
• Collaborate closely with Finance and Insurance (F&I) to ensure a smooth, customer-friendly transition and delivery experience
• Ensure vehicles are clean, accurately priced, and professionally merchandised for customers
• Work with marketing to ensure online listings accurately reflect vehicle condition and features
• Coordinate with service and reconditioning teams to ensure inventory is customer-ready

Qualifications

• Minimum of 3 years of proven experience as an automotive sales manager or senior dealership sales leader
• Strong understanding of business management principles, including budgeting, forecasting, and KPI analysis
• Demonstrated success managing teams, processes, and customer experience metrics
• Excellent leadership, communication, and conflict-resolution and problem-solving skills

Skills & Competencies

• Customer-centric and data-driven leadership style
• Strong interpersonal and communication skills
• Ability to balance sales performance with long-term customer loyalty
• High level of integrity, professionalism, and emotional intelligence