Vault Teller/CSR

Duties And Responsibilities

• Deliver quality customer service through efficient handling of routine over-the-counter transactions
• Proactively seek opportunities to deepen and enhance existing relationships and establish new client relationships
• Afford assistance with all service-related issues
• Process all new account transactions
• Afford assistance in clients' account selections and financial services
• Cross-sell the Bank's products and services
• Open, maintain, and close all account types
• Promote business for the Bank by providing exceptional quality customer service
• Perform branch clerical duties as needed
• Maintain the daily maintenance of opening, balancing, and closing the vault
• Process deposits by receiving checks and cash for deposit, verifying the deposit amount, examining the checks for necessary endorsements, and requesting any required identification
• Cash checks and provide clients with funds after verification of signatures and the availability of funds in the account from which the check is being drawn
• Provide clients with transaction receipts (e.g., deposit slips, etc.) derived from the transaction information entered into the computer
• Cross-sell the Bank’s other products and services, refer clients to proper Bank personnel
• Count and balance currency, coins, and checks received daily for deposit, ensuring the accuracy of all funds counted and balanced
• Open, close, and balance the vault daily
• Perform safe deposit duties by controlling access and assisting clients (in certain locations)
• Accept loan and installment payments from clients
• Balance cash drawer daily and verify cash being returned to the vault
• Balance and record teller cash and vault cash to the general ledger on a daily basis and immediately address any balance discrepancies
• Afford assistance in opening and closing procedures while following all security precautions
• Maintain logbooks on cashbook, vault cash, and vault openings
• Verify the weekly inventory of currency and coins in order to maintain a record of the transfer of funds
• Verify and dispense vault cash on designated days and record the amount of all cash dispensed; address any cash recording discrepancies
• Sell coins to the vault ensuring that all required steps are taken as stated in Bank policy and procedures
• Maintain an inventory of office supplies and prepare routine letters, reports, and forms
• Identify and report suspicious transaction activity and potential security threats
• Afford assistance with night depository duties; logging bags, processing deposits, making change orders, issuing receipts, and returning bags to clients
• Interview clients to obtain information and establish proper identification of new clients while determining needs
• Afford assistance in clients' account selections and financial services available from the Bank
• Make decisions in regard to the opening of new accounts; assigning account numbers; completing forms requiring client signature(s); checking credit history; accepting initial deposits; preparing all documents and items pertaining to checking accounts, savings accounts, and certificates of deposit for processing
• Print temporary checks for use until ordered checks arrive, ensuring all client information is correct
• Represent the Bank in various community, civic, and community reinvestment functions to further enhance the Bank’s image and develop additional business
• Provide exceptional customer service by answering client questions; investigating and correcting errors; and resolving problems or other issues
• Issue official checks
• Receive and process stop payment and hold orders
• Present funds received from client to teller for initial deposits; determine funds availability and obtain receipt for client
• Process credit reports, wire transfers, credit card orders, address changes, check and deposit slip orders, and endorsement stamp orders
• Answer telephones and direct calls to proper Bank personnel
• Process debit card applications, card ordering, and file maintenance
• Cross-train less experienced branch personnel and assist with Teller duties as needed
• Operate computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority

Minimum Qualifications

• A high school diploma or equivalent
• Two (2) years of banking experience in a Teller role
• Vault experience desirable
• Excellent customer service skills, as demonstrated in previous experience interacting with customers and responding to requests
• Excellent communication skills
• Knowledge of basic accounting, with experience reviewing numerical information and balancing
• Ability to accurately count and handle cash
• Knowledge of banking services and products
• Knowledge of and training on federal and state consumer compliance laws
• Ability to analyze and interpret various financial data
• Good organizational skills
• Good data entry/keyboarding and math skills
• Experience using Microsoft Outlook, Word, and Excel

Physical Requirements And Environmental Conditions

• Sustained standing and sitting
• Frequent typing using a keyboard and/or calculator
• Occasional lifting of basic office files or equipment up to 20 lbs
• Normal office environment with comfortable internal temperatures and low level noise

Note: Reasonable accommodation may be made to enable otherwise qualified associates/applicants with disabilities to perform the essential functions of the job. Note: Additional duties and responsibilities may be assigned. EOE/AA