Teller

About The Role

As the first point of contact for most clients, Tellers play a key role in delivering on the bank's Breakthrough Client Service Standards. With guidance from the Branch Manager and Assistant Branch Manager, the Teller's primary responsibility is to ensure banking transactions are performed accurately, ethically, and in compliance with Columbia Bank procedures and banking regulations. The Teller role is also responsible for maintaining and enhancing client relationships through meaningful conversations that uncover client needs and identify opportunities to provide additional bank products and services. Always performs teller transactions and cash handling functions for clients with accuracy and confidentiality. Examples include deposits, withdrawals, cash advances, payments, transfers, check cashing, balancing cash drawer, etc.

Maintains and enhances client relationships through meaningful conversations that uncover client needs and identify opportunities to provide additional bank products and services.

Mitigate risk by ensuring safekeeping of money in cash drawer and prompt accounting or transfer of funds.

Interacts with external and internal clients, anticipates needs, and consistently provides proactive solutions and problem resolutions in alignment with the bank’s Breakthrough Client Service Standards.

Continuously deepens knowledge of Columbia Bank's product and service offerings and stays current on changes.

Discusses and uncovers customer’s financial needs to identify and offer appropriate products and services.

Supports referral goals for branch by focusing and identifying and referring basic bank products to the appropriate business partner.

Requirements

• High School Diploma or GED, required.
• 1 year of previous banking or customer service experience, preferred.
• Bilingual preferred.
• Ability to learn and comply with all Bank policies, procedures, and systems.
• Demonstrates exceptional attention to detail and accuracy with written numbers, words, and verbal and written instructions.
• Consistently demonstrates ability and willingness to build relationships with clients and other bank associates.

Qualifications

• Ability to learn and comply with all Bank policies, procedures, and systems.
• Demonstrates exceptional attention to detail and accuracy with written numbers, words, and verbal and written instructions.
• Consistently demonstrates ability and willingness to build relationships with clients and other bank associates.

Skills

• Customer Service
• Teller Transactions
• Cash Handling
• Client Relationship Management
• Product Knowledge
• Problem Resolution

Benefits

• Competitive Incentive Plan
• Professional Development Programs
• Career Growth Opportunities
• Comprehensive Healthcare Coverage
• 401(k) Retirement Savings Plan with Employer Match
• Employee Assistance Program
• Life Insurance
• Disability Insurance
• Tuition Assistance
• Mental Health Resources
• Identity Theft Protection
• Legal Support
• Auto and Home Insurance
• Pet Insurance
• Access to an Online Discount Marketplace
• Paid Vacation, Sick Days, Volunteer Days, and Holidays

Pay

The pay range for this role is $18.00 to $20.00. The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location.

Schedule

Primary Location: Ability to work fully onsite at posted location(s). 2250 Thain Grade Road Lewiston ID 83501