Teller

Duties And Responsibilities

• Demonstrate Citadel Class Service Principles of Accuracy, Convenience, Respect, and Value.
• Maintain or exceed team performance goals, such as customer service, sales, and production.
• Accurately perform customers’ financial transactions by producing quality work.
• Initiate cross-sell opportunities of financial products and services to enhance customer relationships.
• Educate and provide customers with product and/or service information.
• Recognize and initiate sales opportunities to increase and maintain long-term Citadel relationships.
• Retain profitable households through effective sales and customer service skills.
• Maintain an awareness of competitors’ services.
• Handle heavy customer contact with confidence and assertiveness.
• Exhibit strong teamwork capabilities while working in an office environment.
• Communicate clearly and effectively in a variety of settings, both verbal and written.
• Comply with Citadel’s operation and security procedures.
• Remain compliant with the Bank Secrecy Act by completing annual BSA training.
• Maintain awareness of scams and risk threats that have potential to create a loss for Citadel or its members.
• Maintain confidentiality of members financial information in a secure and secure manner.
• Perform other duties as assigned.

Qualifications and Education Requirements

• 1 year of customer service and cash handling experience.
• 6 months + sales experience.
• 2+ years of customer service, cash handling and sales experience preferred.
• Previous banking experience preferred.
• Demonstrate professionalism through dress and demeanor.
• Ability to navigate multiple software applications.
• Ability to achieve sales goals through outstanding service.
• Ability to adapt quickly to change and handle multiple tasks throughout the day.
• Ability to handle pressure, does not easily get overwhelmed.
• Desire to provide superior customer service and get to know members.
• Basic and intermediate computer skills.
• Excellent communication and problem solving skills.
• Demonstrates adaptability when interacting with customers.
• Maintain confidentiality, promote integrity, and support the corporate mission.

Work Environment

• The noise level in the work environment is usually moderate.
• Employees may experience swings in work-related demands placed upon them by members.
• Physical Demands:
• Sit, stand, talk and/or hear for extended periods.
• Occasionally walk, stoop, kneel, crouch, or bend.
• Rarely lift up to 20 pounds.
• Close visual acuity required.