Teller

Responsibilities

• Champion Operations and Compliance – 80% of your time will be spent protecting the privacy and security of our customers.
• Process daily transactions and be alert to fraud.
• Follow proper cash handling, teller differences, and dual control guidelines.
• Maintain proper cash limits including drawer, vault, and total FSC limits.
• Mitigate risk by adhering to FCB policies, procedures, and processes.
• Acknowledge and address customer needs proactively.
• Engage in productive conversations on inbound calls and at the drive-thru.
• Utilize marketing campaigns to inform customers about our products and promotions.
• Ask for referrals and advocate for the Refer-A-Friend program.
• Partner with your team to uncover additional needs-based sales opportunities.
• Conduct service-related outbound calls and achieve assigned call goals.
• Identify partner referrals by asking purposeful questions.
• Obtain unsecured lending certification to uncover non-real estate secured lending opportunities.
• Take ownership of your own development.
• Progress toward completion of Pathways.
• Learn BUILD and BUILD 2.0, our sales conversation framework.
• Become a subject matter expert on our digital products.
• Stay informed with Need2Know and First2Know.
• Complete all required trainings in a timely manner.
• Ensure prompt follow-through and ensure you are the single contact for problem resolution.
• Maintain the highest standard of conduct and account integrity for yourself and your team.

Qualifications

• A high school diploma or equivalent.
• Two (2) or more years of relevant experience in a client-centric sales environment with a proven track record of exceeding assigned goals, delivering a high level of client service, and adhering to operational expectations.
• Excellent communications skills.
• Passionate about helping others.
• Motivated to learn.
• Solutions-based sales skills.
• Professionalism.
• Resourcefulness.
• Exceptional relationship-building skills.
• Ability to excel in a complex and dynamic environment.
• Tech-savvy (Microsoft Office, Internet, mobile technology, bank systems).
• Valid driver’s license and ability/willingness to travel regionally.