UX Researcher - Global Monetization Product and Technology

About the role

The TikTok Monetization User Research team serves as the gateway to TikTok's business services, helping clients seamlessly connect with their audiences and unlock their brand's full potential. Our mission is to inspire and empower clients to achieve their goals, explore new opportunities, and create value through TikTok.

Responsibilities

• Lead strategic research to identify novel product opportunities and conduct independent research on multiple aspects of products and experiences within the Global monetization space.
• Collect and analyze user behavior through lab studies, field visits, ethnography, surveys, benchmark studies, server logs, and online experiments (A/B testing).
• Work with Designers, Product Managers, Engineers, and other UXRs to prioritize research opportunities in a fast-paced, rapidly changing environment. Understand and incorporate complex technical and business requirements into research.
• Advocate research findings to diverse audiences through written reports and in-person presentations.

Requirements

Minimum Qualifications

• Bachelor's degree with 5+ years of relevant experience within user experience, applied research setting and/or product research and development, or a Master's degree and 3+ years relevant experience, or a PhD with 1+ years of relevant experience.
• Proven experience in both qualitative and quantitative research methods, including in-depth interviews, focus groups, concept testing, usability testing, surveys, and data analysis.
• Ability to work independently and autonomously, managing multiple projects simultaneously in a fast-changing environment.
• Excellent communication skills, with the ability to translate research findings into strategic narratives and influence cross-functional teams and senior stakeholders.

Preferred Qualifications

• Advanced degree (Master's or Ph.D.) in a relevant field such as Human-Computer Interaction, Psychology, Sociology, Communication, Information Science, Media Studies, Computer Science, or Economics.
• Proficiency in statistical analysis and data analysis tools such as StQL, Python, R, SPSS, or equivalent.
• Experience working in a global organization and collaborating across diverse teams and time zones.
• Strong understanding of user-centered design principles and experience partnering with designers, product managers, and engineers.
• Proven ability to influence product strategy through high-quality, data-driven research.
• Familiarity with the social media industry or content creation platforms.

About TikTok

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make an impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users.

Benefits

• Day one access to medical, dental, and vision insurance.
• 401(k) savings plan with company match.
• Paid parental leave, short-term and long-term disability coverage, and life insurance.
• Wellbeing benefits.
• 10 paid holidays per year, 10 paid sick days per year, and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
• Eligibility for additional discretionary bonuses/incentives and restricted stock units.

Pay

The base salary range for this position is $76,000 - $168,000 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies, experience, and location.