UX Researcher

About the role

You will help shape the end-to-end UX Research process for a hyper-growth product development organization.

Responsibilities

• Planning and conducting user research studies and experiments across multiple products and digital experiences, collaborating closely with UX Designers, Product Managers, and other key stakeholders.
• Identify and help to prioritize research opportunities.
• Craft and refine customer personas.
• Apply quantitative and qualitative methodologies to collect and analyze user behavior data and communicate actionable recommendations to stakeholders.
• Partner with engineers and designers to develop requirements for interactive prototypes.
• Support teams to apply research in the software development cycle; ensure consistency, rigor, and accuracy across research studies and programs.
• Partner with analytics teams to leverage insights from data sources.
• Manage participant outreach programs.
• Maintain the UX research repository of past reports, study templates, guides, and other deliverables.
• Evangelize user research internally, and nurture a culture of experimentation through proactive knowledge sharing across teams.

Skills

• Experience with generative/evaluative research using quantitative/qualitative methodologies.
• Demonstrated understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process.
• Experience facilitating research studies and experiments, such as in-person and remote testing, concept evaluation, card sorting, A/B testing, iterative prototype testing, field research, survey design, etc.
• UX Research experience for Cloud/SaaS, PaaS and/or IaaS products is preferred.