UX Researcher

Our West Michigan client is seeking a UX Researcher to foster data-driven decision making throughout the product lifecycle. The ideal candidate enjoys solving complex problems, collaborating cross-functionally, and bringing a voice to users. Occasional onsite visits to client locations in West Michigan are required.

Location: Grand Rapids, Michigan
Job type: Contract
Work hours: 8am to 5pm

Responsibilities

• Plan and execute qualitative and quantitative user research using an array of research techniques
• Analyze users' behavioral and attitudinal data to uncover customer pain points and unmet needs
• Conduct a range of research methods including user interviews, usability testing, surveys, ethnographic studies, contextual inquiry, and concept testing
• Synthesize and present research findings in context
• Leverage human-centered design principles to develop journey maps, user personas, and jobs to be done
• Work closely with Product, Design, and Development teams to regularly integrate user feedback into the product design and development process
• Accurately scope research initiatives by collaborating with stakeholders
• Leverage existing data and ability to tie insights to analytics
• Work in a SAFe Agile environment, coordinating projects by sprints
• Work effectively both individually and as part of cross-functional teams
• Manage vendor partner relationships ensuring that output meets internal expectations

Qualifications

• 3+ years of experience with UX Research
• Bachelor’s or advanced degree in Human-Computer Interaction, Interaction Design, Cognitive Psychology, Anthropology, Market Research, or similar field
• Solid understanding of wireframes, storyboards, user flows, process flows, and site maps
• Experience with research, design, and AI tools
• Solid grasp of Human-Centered Design
• Expert written and verbal communication skills and attention to detail
• Portfolio demonstrating your expertise and ability to articulate your process
• Positive attitude, collaborative spirit, and openness to giving and receiving feedback

Skills

• AI
• Cognitive Psychology
• Data-driven decision making
• Human-Computer Interaction
• Interaction Design
• Human-Centered Design
• Wireframes
• Attention to detail
• Written and verbal communication skills
• Collaborative work
• Openness and positive attitude
• Solving complex problems
• Concept testing
• Contextual inquiry
• Ethnographic studies
• Giving and receiving feedback
• Market Research
• Partner relationships
• Product lifecycle
• Research techniques
• Site maps
• Storyboards
• Surveys
• Usability testing
• UX
• User interviews
• User feedback
• Journey maps
• User flows
• Personas
• User research

Pay

$30 - 45 per hour

Benefits

• Medical, prescription, dental, and vision insurance
• AD&D and life insurance offerings
• Short-term disability
• 401K plan (all benefits are based on eligibility)