UX Researcher

About the role

Brigit is a holistic financial health company dedicated to helping everyday Americans build a brighter financial future. Our mission is to create transparent, fair, and simple financial products that support financial stability.

Responsibilities

• Conduct research to better understand our users, their needs, and their experiences
• Partner with Product Design, Product, Data, and Engineering to help guide product decisions
• Turn research findings into clear, actionable insights that influence product decisions
• Share insights in simple, useful ways through readouts, summaries, and other research materials
• Build and maintain research resources so teams can easily find and use past learnings
• Look for ways to improve and scale research practices, tools, and processes
• Promote a user-centered approach by bringing empathy and evidence into the product development process

Requirements

• 4+ years of experience conducting UX or product research in a product organization
• Experience running a variety of qualitative research methods (usability testing, moderated and unmodulated studies)
• Ability to synthesize complex findings into clear, actionable insights that influence product decisions
• Experience partnering with product managers, designers, and engineers in fast-moving product teams
• Strong storytelling and communication skills, with the ability to present insights to both design and non-design audiences
• A collaborative mindset and curiosity about how people manage money and navigate financial challenges
• Experience building research repositories or insight libraries
• Familiarity with tools such as UserTesting, Maze, Dovetail, or similar research platforms

Qualifications

• Experience working in a fast-paced, agile environment
• Strong analytical and problem-solving skills
• Excellent interpersonal and communication skills
• Ability to manage multiple projects simultaneously

Skills

• UX Research
• Product Research
• Data Analysis
• Collaboration
• Communication

Benefits

Brigit offers a competitive benefits package including health insurance, retirement plans, paid time off, and more. We also provide a flexible work schedule and remote work options for those based in NYC.

Pay

The anticipated annual base salary for this position is $120,000 - $150,000. This range does not include any other compensation components or other benefits for which an individual may be eligible (other benefits listed below).

Schedule

This role is based in our NYC office 2-3x a week.