UX Researcher

About the role

Fluency in Spanish (written and spoken) is required for this role. The ideal candidate will be comfortable conducting interviews, facilitating research sessions, and communicating findings with Spanish-speaking users and stakeholders. Our client is seeking a UX Researcher to help shape and improve digital platform experiences through user-centered research and actionable insights. This role will play a critical part in informing product and design decisions by uncovering user needs, validating concepts, and supporting continuous experience improvements. The ideal candidate is an experienced qualitative researcher who thrives in fast-paced environments, enjoys working closely with cross-functional teams, and can quickly translate findings into practical recommendations. This position focuses on concept development, user feedback, and rapid research cycles that directly influence product strategy and design outcomes. You will collaborate with designers, product managers, engineers, and other stakeholders across multiple initiatives, including onboarding experiences, integrations, complex workflows, and AI-assisted solutions. Your work will help ensure that products are designed with real user needs in mind throughout the development lifecycle. This is a highly collaborative, hands-on role operating within a lean research model. Rather than leading large-scale research programs, you will conduct targeted studies, synthesize insights quickly, and provide recommendations that can be immediately applied by product and design teams. This is a Contract position based out of Morrisville, NC. The role is hybrid.

Responsibilities

• Conduct qualitative user research to inform product, design, and business decisions.
• Conduct research sessions and interviews in both English and Spanish as needed.
• Gather and synthesize user feedback to guide concept development and experience improvements.
• Support multiple concurrent research initiatives across onboarding, integrations, workflow optimization, and AI-enabled experiences.
• Plan, coordinate, and execute research activities including interviews, usability evaluations, concept testing, and feedback sessions.