UX Researcher
Corporate Headquarters: 12575 Uline Drive, Pleasant Prairie, WI 53158
About the role
Our eCommerce team is committed to making Uline.com the easiest place to do business. As a UX Researcher, you’ll uncover valuable customer insights, identify opportunities for improvement, and help shape digital experiences that meet customer needs. You will collaborate with cross‑functional teams to turn research into action and influence decisions across our growing North American company.
Responsibilities
- Develop and execute user research strategies across Uline’s customer‑facing eCommerce channels and internal applications.
- Conduct quantitative and qualitative research, including market and competitive analysis, to identify user needs and opportunities.
- Create test plans, deliverables, and presentations to communicate insights and guide business decisions.
- Partner with UX Designers, business teams, and stakeholders to develop user‑centered solutions based on research.
Requirements
- Bachelor’s degree in User Experience (UX) Design/Research, Psychology, Human‑Computer Interaction (HCI), Anthropology, or a related field.
- 2+ years of UX research experience.
- Experience facilitating collaborative workshops.
- Excellent analytical, time‑management, and communication skills.
Benefits
- Complete health insurance coverage.
- 401(k) with a 6% employer match that starts day one.
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
Employee Perks
- On‑site café.
- First‑class fitness center with complimentary personal trainers.
- Over four miles of beautifully maintained walking trails.
About Uline
Uline is a family‑owned company and North America’s leading distributor of shipping, industrial, and packaging materials, employing over 10,000 people across 15 locations. All positions are on‑site, and new hires must complete a pre‑employment hair follicle drug screening. The company offers stability backed by more than 45 years of success.
Explore more at Uline Careers.